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Office: +31 20 465 88 88

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Backbase is on a mission to empower financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.

We are proud to be the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.

More than 70 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes Al Rajhi Bank, ABN AMRO, Barclays, CheBanca!, Credit Suisse, Deutsche Bank, Fidelity, Hapoalim, Hiscox, ING, KeyBank, Legal & General, Lloyds Banking Group, NBAD, OTP, PZU, PostFinance, Societe Generale and Westpac.

Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking.

Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in New York, London, Mumbai and Singapore.

On the Web

Backbase Website: http://www.backbase.com/
Backbase Company Blog: http://blog.backbase.com/
Backbase Digital Banking & Fintech Blog, BANKNXT: http://banknxt.com/
Backbase Linkedin Company Page: https://www.linkedin.com/company/20992
Backbase LinkedIn Company Group: https://www.linkedin.com/groups?gid=75822
Backbase on Facebook: https://www.facebook.com/backbase
Backbase on Twitter: https://twitter.com/backbase

Industry Recognition

Backbase is named a Leader in the Forrester Wave™ for Omni-Channel Digital Banking. Backbase was among a group of select vendors that Forrester invited to participate in the report. The Backbase Digital Banking Platform is listed as leader and received the highest score in the Current Offering category. Being named a leader in the Forrester Wave gives the market yet another validation of Backbase being at the forefront of digital innovation.

Backbase is listed as one of the most visionary software vendors in the Gartner Magic Quadrant for Horizontal Portals:

  • "Backbase demonstrates a firm grasp of emerging customer needs and the potential impact of new technology. Backbase has focused effectively on providing a lean portal, while employing new mechanisms for interoperability and meeting the demand for better user experiences."
  • "The lean nature of Backbase Portal and its focus on widgets and WOA allow organizations to assemble and deploy portals rapidly, compared with other portal providers".
  • "Backbase has made a strong business out of reclaiming failed or stagnant portal initiatives. Customers report rapid deployment and development compared to traditional portal vendors."

Forrester Research has identified Backbase as a new breed of Customer Engagement Software vendor:

"What Backbase is doing in the field of digital marketing and contextualization is highly relevant for many of Forrester’s clients. More than ever, firms need to deliver relevant experiences to their customers across a range of devices. These experiences must meet customer needs, feel personal and deliver in the moment. Backbase Portal does exactly this."

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