Vision & Mission
Backbase is a software company. We are on a mission to help financial institutions create, manage, and optimize secure omni-channel customer interactions.
We have created the world’s leading lean customer experience platform, Backbase CXP. It has been designed to help you organize, create, and manage deeply relevant customer experiences across all channels, on any device, to delight your customers and deliver measurable business results. We believe that customer experience management is essential for organizations to stand out from the crowd, stay relevant to their customers, and grow their business.
Next to Backbase CXP, we’ve created Backbase Engage, our digital banking solution, optimized for retail banking, commercial banking and wealth management scenarios. Backbase Engage includes the omni-channel and customer experience power provided by Backbase CXP, enriched with out-of-the-box Digital Banking Apps (from account opening, to transactions, money movement, and so on) and our Digital Banking Services, making it possible to use Backbase Engage as a digital banking solution on top of any core or back-end system.