Company

About Backbase

"At a Backbase training you'll learn besides the Backbase framework also other standards, which will make you a richer web developer"

Emiel Loonen / Consultant emiel@backbase.com

About Backbase

"Backbase is the place for focused innovation."

Gerbert Kaandorp / CTO gerbert@backbase.com

About Backbase

"With the introduction of the Rich Portal, Backbase continues to expand on it's suite of product offerings focused on expediting the development of rich and intuitive Web 2.0 presentation tiers."

Jonathan Wright / Senior Consultant

About Backbase

"We are very excited about co-defining the future of online customer engagement. Its great to see our Customers thriving in making their future vision reality."

Jouk PLeiter / CEO jouk@backbase.com
 

Backbase©, Customer Experience Solutions

Backbase designs and implements Customer Experience solutions (Rich Portal, Rich Forms & Calculators, Rich Product Finder, Co-browse & Chat) to Global 2000 companies that want to improve their online channels to maximize customer experience, retention and conversion.

Backbase (founded in 2003) is a pioneer and leader in the industry and we provide our customers with world class Customer Experience solutions. Companies of every size trust Backbase to power rich self-service en rich e-sales applications serving millions of users around the world.


 
 

Mission Statement

At Backbase, we believe in user-centered communication. All our products and services are aimed to deliver the best customer experience to ensure loyalty and retention.

Outside - In versus Inside - Out

To make this happen, we use the 'outside-in' approach. At first we analyze what your end-customer's needs are, to ensure you will deliver what they ask for. Secondly we identify how your organization and IT systems are structured and then we 'loosely' couple the end-customers needs to your existing organization.

 
 
 

Who we work for

At Backbase we work for medium to large enterprises around the world in different industries. We are capable in running a project with our partners or if required on our own.














 

 

Information request

If you'd like to know more about Backbase please contact us at:
contact@backbase.com
 
 

Facts

Backbase is privately funded, holds offices in Amsterdam, The Netherlands, San Francisco USA and New York, USA and employs about 100 people around the globe.

Backbase was founded in 2003 by:

Founders of Backbase, Jouk Pleiter CEO and Gerbert Kaandorp CTO

CEO / Jouk Pleiter
CTO / Gerbert Kaandorp