Customer Experience Solutions

Backbase's software is designed to help businesses make stronger, more profitable customer connections by taking advantage of new Web 2.0 technologies which enables them to interact with their customers more effectively.

 

Ask an Expert

if you'd like to discuss your needs, please contact us directly and we’ll talk it through: request@backbase.com
 
 

Next Generation
Rich Portal

a Web Oriented Architecture (WOA) Portal solution

 

All about the portal

 

Rich Forms & Calculators

creating and managing customer facing web forms

 

All about rich forms

 

Rich Product Finder

search and filter through an extensive product catalog

 

All about product finder

 

Co-Browse &
Chat

real-time assistance to customers that need help

 

All about co-browse

 

Customer Experience Management (CEM)

Customer Experience Management (CEM) solutions help companies to truly interact and connect with their customers online. Customer Experience Management is all about building a strong connection that drives purchase decisions, stimulates active participation and maximizes customer retention. Engaged customers are one of the biggest assets a company or organization can have in today's competitive marketplace.

 

Backbase Enterprise Framework

The Backbase Enterprise Ajax Framework is a robust and comprehensive Ajax engine that transforms any web browser into a rich presentation environment. Read more about the Framework.