Backbase Product Support
A free community based support is available through our Backbase Developer Network Discussion forums.
For individuals and businesses requiring superior technical support, regular maintenance releases, notification and alerts on product issues, knowledgebase access, online support issue tracker, email and phone support, hot fixes and an account manager; commercial support is available through a Backbase yearly subscription which includes product support and software license.
Support is available in two flavors: Standard support and Premium support. The difference between the two offerings is described in the matrix below.
| Subscriptions (1-year) | Standard | Premium |
|---|---|---|
| Software | ||
| Enterprise Ajax License |  |
|
| Release Schedule & Roadmap information | |
|
| Quarterly service packs | |
|
| Notifications & Alerts | |
|
| Support | ||
| Knowledge base | |
|
| Email support | Unlimited | Unlimited |
| Phone support | No | 24x5 |
| Max response Time | 2 days | 4 hours severity level 1 |
| Hot fixes | No | |
| Technical Account Manager | No | |
| Price starts at: | Contact Us | Contact Us |
More Information
For more information, or for additional developer and CPU licenses that include support, please contact a Backbase representative.
