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Products
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Overview
Backbase Customer Experience Management (CEM) software suite
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Rich Portal
Next generation Portal solution to delight your Customers and achieve your Business Goals without re-engineering your IT Systems
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Rich Forms & Calculators
Create and manage web forms that are extremely user-friendly and maximize online conversion
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Rich Product Finder
Allow your customers to quickly search and filter through an extensive product catalog
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Co-Browse & Chat
Provide real-time assistance to customers that need help and increase conversion and issue resolution
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Enterprise Framework
Backbase Enterprise Ajax Framework is a robust and comprehensive Ajax engine that transforms any web browser into a rich presentation environment.
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Overview
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Services
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Overview
Overview of Backbase's Expert Services to enable, facilitate and deliver successful projects
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PROJECT METHODOLOGY
Project. Delivered.
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UX Design
User Experience Design Team
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UX Engineering
User Experience Engineering Team
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Training
Backbase Product Training
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Support
Backbase 24/7 support
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Overview
- Company
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- Enter the Developer Network
Backbase Product Support
Backbase Support provides solid, cost-effective support solutions to guide your development team through any obstacle it might come across while using the Backbase software. Backbase Support has a dedicated team of Backbase specialists with experience from the field - able to feed your team with their expert knowledge.
How can we support you?
Backbase Support answers general usage questions about all Backbase products. As a developer, our assistance includes helping you understand:
- All the features of our software
- How these features can be used
- How to troubleshoot unexpected behavior
- The Backbase development roadmap in relation to new releases and fixes
Backbase offers 2 types of Support Packages. Feel free to contact us to find out what package would suit your needs best or download the Support Plan.
| Support Package | Standard | Premium | ||
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| Online resources |  |
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| Support for all Backbase products | |
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| Defect Resolution and Product Release Schedule information | |
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| 9 x 5 availability | |
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| 4 to 48 hours response time* | |
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| Online issue tracker | |
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| 24 x 5 availability by phone | |
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| 4 to 24 hours response time* | |
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| Hot-fixes on Backbase products | |
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| Number of support calls per year | Unlimited | Unlimited | ||
| Number of technical contacts at your company | 2 | 4 | ||