Ajax Support
A free community based support is available through our Backbase Developer Network Discussion forums.
For individuals and businesses requiring superior technical support, regular maintenance releases, notification and alerts on product issues, knowledgebase access, email and phone support, hot fixes and an account manager; commercial support is available through a Backbase yearly subscription which includes product support and software license.
Support is available in two flavors: Standard support and Premium support. The difference between the two offerings is described in the matrix below.
| Subscriptions (1-year) | Standard | Premium |
|---|---|---|
| Software | ||
| Enterprise Ajax License |  |
|
| Release Schedule & Roadmap information | |
|
| Quarterly service packs | |
|
| Notifications & Alerts | |
|
| Support | ||
| Knowledge base | |
|
| Email support | Unlimited | Unlimited |
| Phone support | No | 24x5 |
| Max response Time | 2 days | 4 hours severity level 1 |
| Hot fixes | No | |
| Technical Account Manager | No | |
| Price starts at: | $2,500 for 2 CPUs + 2 Developers | Contact Us |
More Information
For more information, or for additional developer and CPU licenses that include support, please contact a Backbase representative.
Backbase has created several educational webinars that show how to benefit from AJAX.
View Webinars »
Pre-built Ajax widgets, cross-browser compatibility and the
full support of the Backbase development team were the keys to our
selecting Backbase.”
MoneYou ABN AMRO
Project Manager