The State of the Digital Customer Journey

Wednesday, 21 September, 7pm CEST

Customer loyalty and retention, two of the most important considerations in measuring business success in banking, are created by truly knowing your customer and offering a superior customer experience.

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The Adjacent Possible for Banks

Tuesday, 1st November 5pm CET
The Adjacent Possible for Banks provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied?

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PSD2: Making it actionable

Wednesday, July 27th

In this special, exclusive webinar, Jouk Pleiter and Jelmer de Jong of Backbase talk about what PSD2 means for the banking industry, and how can banks can prepare for this inevitable change.

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The Journey to Digital Transformation: The Real Life Examples of Touch Bank and CheBanca!

June 22nd, 2016

In this webinar, Jouk Pleiter, CEO and Co-Founder Backbase talks to two of the most innovative banks in Europe – Touch Bank and CheBanca! – and share real-life examples of digital transformation.

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Embrace Fintech

March 30, 2016

In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase talked about how banks turn the threat into opportunity and embrace fintech.

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The Uberization of Banking

February 17, 2016

Uber has become a byword for the disruption of an entire industry with every new startup calling itself the ‘Uber of ______’.What can we in banking and financial services learn from Uber and its fellow disrupters? How as established can we learn and innovate, to deliver better experiences to our customers?

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Building the '10-times-better' bank
November 11th, 2015

In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase outline the journey of creating the 10-times-better bank, providing a detailed analysis of how banks can begin their digital journey, with a strong focus on five key points.

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Building a Smarter Bank
June 3rd, 2015

Ron Shevlin shares: with technological developments and upstarts threatening to disrupt and established FI's, what should banks and CU's do to defend their positions, and to in the new world of banking?

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Regain Control of your Digital Strategy
January 28th, 2015

Pete Chapman shares his personal experience as IT Director at a regional bank in overcoming control challenges and how he currently at Backbase helps other banks regain control.

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Digital Disruption in Banking
December 18th, 2014

Digital disruption and digital transformation are the main topics in this webinar where Jouk Pleiter and Jelmer de Jong share the key focus points for 2015..

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Everyday Bank: A Journey to Digital Transformation
November 20th, 2014

Juan Pedro Moreno of Accenture shares his firm's vision for banks in the digital age with a strong focus on digital banking transformation.

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Can a bank disrupt the retail industry?
October 15th, 2014

Amir Tabakovic of PostFinance will share his expertise on the integration of digital gift cards into banks’ own existing digital channels.

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Shift Happens: Consumer Payments
June 19th, 2014

We discuss the issues that are influencing the change in consumer attitudes to and adoption of payment channels.

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Roger Peverelli Webinar 2014

Reinventing Customer Engagement
March 19th, 2014

Learn about successful business models for banks and insurers and the role customer engagement plays in today’s banks and credit unions.

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Webinar digital banking trends 2014

Digital Banking Trends in 2014
January 29th, 2014

What trends are shaping digital banking in 2014? See how the omni-channel trends are shaping tomorrow's bank.

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Inspiration for Innovation Webinar

Inspiration for Innovation
April 23rd, 2013

Bradley Leimer, VP of Online Strategy at Mechanics Bank and financial technologist guru, talks about the latest innovations in banking apps.

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Trends Shaping Tomorrow's Bank

Trends Shaping Tomorrow's Bank
March 28th, 2013

Get insights into the trends shaping tomorrow’s bank as Jouk Pleiter and Jelmer de Jong debate what the future holds for banks and financials.

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Digital Marketing Strategies for the Financials Webinar

Digital Marketing Strategies for FS
February 28th, 2013

Leading Direct Marketing Strategist, Jim Marous, and SVP of Integrated Marketing Jay Dillemuth, share their expertise on creating successful digital marketing strategies.

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Customer Experience Platform Webinar

The Emerging CXP Trend
October 17th, 2013

Learn about how A customer-centric, platform that empowers all stakeholders, including customers, business, and IT, can boost your business.

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Webinar Backbase Accenture

Banking On Digital: Innovation in FS
August 7th, 2013

A 'Digital First' mindset is fundamental for financial services providers focused on significantly enhancing customer satisfaction and building customer loyalty.

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omni-channel banking webinar

Future of Omni-Channel Banking
May 29th, 2013

Learn about the latest strategies and best practices to help banks and credit unions successfully deliver a truly omni-channel banking experience.

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Experiential Innovation For Bankers Webinar

Experiential Innovation for Bankers
January 17th, 2013

Discover the power of experiential banking as Senteo CEO, Mark Ruckman, explores how banks can build customer loyalty through mutually beneficial relationships.

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Bank 2.0 Trends Webinar

Bank 2.0 Trends
July 12th, 2012

Bank 2.0 – What is it? How did it start and who’s doing it right? Find out with Jouk Pleiter and Jelmer de Jong as they discuss the latest trends.

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10 Key Trends From the Banking Trenches Webinar

10 Key Trends From the Banking Trenches
March 7th, 2012

A look at how online consumer behavior and new-wave web experiences are changing banking forever, with Bradley Leimer, VP of Online Strategy at Mechanics Bank.

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Digital Banking in 2012 Webinar

Digital Banking in 2012
January 26th, 2012

Backbase CEO and Co-Founder, Jouk Pleiter, and Jelmer de Jong, Head of Global Marketing, deliver an insightful digital banking forecast for 2012.

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Reinventing Financial Services Webinar

Reinventing Financial Services
December 14th, 2011

Exclusive tips on how to become a more customer-centric bank, from best-selling author Roger Peverelli of Reinventing Financial Services fame.

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Forrester on Digital Banking Webinar

Forrester on Digital Banking
November 9th, 2011

Senior Forrester Analyst Brad Strothkamp gives expert advice on how banks must become S.U.P.E.R.: Simple, Ubiquitous, Personal, Empowering and Reassuring, to win big online.

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The Future of Banking Webinar

The Future of Banking
October 6th, 2011

Brett King, renowned author and Founder of Moven, formerly known as Moven Bank, discusses the emergence of the Era of Engagement Banking.

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UX Trends in Banking

UX Trends in Banking
August 3rd, 2011

Backbase’s own Head of UX, Wessel van Leeuwen, talks about his plans to create outstanding customer engagement experiences online.

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Social Media in Banking Webinar

Social Media in Banking
June 6, 2011

Christophe Langlois, Social Media Specialist and blogger for, presents a practical guide to succeeding with social media.

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The Future of Payments Webinar

The Future of Payments
March 29th, 2011

Acclaimed financial services commentator Chris Skinner, talks about how money is being digitalized and what this means for banks and financial services.

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Trends in Interactive Banking Webinar

Trends in Interactive Banking
February 24th, 2011

Executive VP for the Revere Group, Michael Horne, sits down with Jouk Pleiter to talk about the top 10 obstacles to interactive banking and customer engagement.

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Online Banking 2.0 Webinar

Online Banking 2.0 - With Brett King
October 28th, 2010

Author of the bestseller, Bank 2.0, and founder of the International Academy of Financial Management, Brett King advocates for changes in online banking.

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The Engagement Banking Strategy Webinar

The Engagement Banking Strategy
January 27th, 2011

Michael Degnan, Engagement Banking Lead of SapientNitro, and Jouk Pleiter on why it’s time to make a commitment to customers or lose them.

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Mobile Banking Webinar

Mobile Banking
December 15th, 2010

Mobile banking pioneer, Hannes van Rensburg – he developed the first mobile banking solution in 1999 - shares his vision of mobile banking.

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Want to know more? Let's talk.