A 'Digital First' mindset is fundamental for financial services providers focused on significantly enhancing customer satisfaction, building customer loyalty and deepening share of wallet.
In this joint Accenture and Backbase webinar, Joydeep Bhattacherya, Managing Director at Accenture and Jouk Pleiter, CEO & Co-Founder at Backbase will talk about how banks can adopt a Digital First strategy and will focus on how to create a Amazon-like post-login banking experience.
- Banking Everywhere: the omni-channel banking future.
- Behind Login: where the customers are most active.
- Creating a Digital Operating Model.
- Business in Control: how marketing is taking over online