Real omni-channel banking is about more than a brand being available
on a variety of touchpoints, it is about creating a multi-faceted,
unified customer experience.
In this month's webinar we will be looking at omni-channel banking experiences. Today's consumer has several channels they can use to interact with their bank, and they want to use all of them. Financial institutions can, and should, communicate with their customers across all channels, not just one or two. A single platform with a rich customer experience layer makes it possible to create omni-channel strategies that use all channels and meet the needs of the 'connected consumer'.
Backbase's CEO and co-founder, Jouk Pleiter along with Global Head of Marketing, Jelmer de Jong, will discuss the latest strategies and best practices to help your bank successfully deliver a truly omni-channel banking experience.
Best practices for creating an omni-channel Bank experience
Strengthening the brand by combining offline and online
The future of distribution: The hybrid approach
Next steps - How to continuously improve your omni-channel experience