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Senior Business Analyst

Melbourne - Customer Success

Senior Business Analyst

The Business Analyst is part of the Customer Success (CS) team. CS team members are highly motivated specialists with specific skills and experience that ensure the smooth implementation of our product at our customer’s location.

The CS team also provides product training and implementation support services to all of our customers and partners. Every project has its own set of unique challenges that must be overcome, and CS team members must be able to think and react quickly to find a solution that works for everyone.
Our CS consultants work closely with partners and customers all over the world. They have the professional and personal skills required to develop, teach, support, and lead teams towards successfully delivering our enterprise solution and achieving their goals.
As part of the larger CS team you will report directly to the Chapter Lead of the CS APAC Hub.

What you'll do

As a Business Analyst at Backbase you work closely with our customers and the Backbase UX design and Development team. You are responsible for analyzing, capturing and prioritizing the requirements for the new customer experience initiatives of our customers.
This is a crucial role within the Backbase CS team, because you are in the driver seat to help our customers realize their customer experience vision. You have to manage customer expectations and help them to translate their vision into a project backlog that can be implemented within time and budget. The job comes with great responsibility and offers the opportunity to work side by side with our customers worldwide and guide them to successful implementations with the Backbase product.
The Business Analyst is expected to:
Gather define and prioritize requirements of the project in close collaboration with the client;
Run requirements definition workshops to help define customer’s Business requirements and business processes
Write functional requirements using use case specifications or user stories;
Perform business process gap analysis and manage requirement change;
Act as "product owner" for the project to guide the team making the right choices to maximize project & customer success;
Act as a trusted consultant to our clients and implementation partners

Who you are

You need to be an excellent communicator and feel comfortable interacting with stakeholders at various levels. Organizational and cultural sensitivity are a must.
Essential:
You have an University education and degree (preferable business or IT related);
You have a minimum of 3 years experience in a business analysis role preferably in digital banking or other digital solutions
You have a minimum of 3 years experience in a client facing position;
You have experience in requirements management;
You have experience with Business process modeling and notation including ability to create process flows using BPMN tools e.g. Camunda is an added advantage but not mandatory.
You have knowledge of multiple development methodologies, e.g. SCRUM, RUP, Kanban, Waterfall
You have an excellent written and verbal skills in English;
You have perseverance and pragmatism to solve complex problems;
You have the ability to work under pressure;
You have the ability to work in a multicultural and international environment;
Minimum years of experience required
- Junior BA 1 to 3 years
- Medior BA 3 to 5 years
- Senior BA 7 and above

Desirable:
You have experience in Financial Services industry
You have experience with Digital Banking or other Digital Channel Solutions;
You have experience in requirement management tools;
You have experience in project management tools;

Culture

Our Perks

At Backbase, we want to make sure that our employees always feel their best while at work. Explore the benefits and perks that help us create a work environment that’s productive, enriching, and fun.

Hybrid working

Our hybrid model gives you more flexibility to get work done where you do it best – whether it’s from home or from our flexible office spaces worldwide.

Ergonomic home office

We’ve got your back (quite literally) with ergonomic furniture for happier, comfier, and more productive work days at home.

Wellness programs

Feel your best with initiatives that promote physical and mental well-being, from Headspace premium to wellness days.

Training & development

Challenge yourself and learn new technical or soft skills with a training budget for your growth and personal development.

Social events

Meet and mingle with your colleagues at our celebrations, social gatherings, and team-building activities, held year-round.

Hobby groups

Join our employee-led activities. Connect with people with similar interests and contribute to shaping our dynamic culture.

Application form

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