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Delivery Manager

Johannesburg - Customer Success

Delivery Manager

“Backbase delivers high-quality digital transformations with a global reach and local presence! With huge customer growth in Africa, we are looking for you to be part of this epic ride and guide our regional customers on their journey.”
You are the "getting things done" person dedicated to ensuring the success of the long-term and high-impact engagements for our strategic client relationships.
You will lead strategic delivery programs across regions in Africa, oversee multiple workstreams within one or multiple accounts, orchestrate cross-functional project teams, and collaborate with numerous vital partners.
Customer focus, a "can do" mindset, result orientation, persuasiveness, and negotiation skills are essential for a Delivery Manager. Your position runs across one to several client settings depending on client size. In addition, you must recognize yourself in the following competencies and experiences.

What you'll do

● Identify new revenue opportunities through lateral selling in partnership with the Account Executive to pursue and win those opportunities.
● Led multiple customer engagements simultaneously to drive business transformations and customer outcomes.
● Advise customers on how to best prioritise their digital roadmap so that it aligns with best practices, our business goals, and their business goals.
● Maintain consistent and highly successful delivery across all work-streams.
Motivating and retaining a high-performing and engaged project team and adapting as needed (in conjunction with Account Executives, Vice Presidents, Directors, and Team Leads).
● You coach the team to enable a culture of excellence and customers in their understanding of Agile methodologies;
● You are a team player who stimulates and facilitates personal and professional growth in your colleagues. You will be measured on customer success, employee happiness, education, personal care, and team results.
● Accountable for providing regular status and financial reporting and managing account financials to achieve or beat 'as sold' project margins. Also, for program progress, performance, risks & issues, and status updates to Executive and Senior leadership.
● Partner with Delivery Managers and supply to improve the Backbase delivery process and methodology.

Who you are

● You have a minimum of 10 years of agile program management in banking and financial services IT;
● You have experience with senior level stakeholder management in an international environment;
● You have experience in an agile environment, experience with SDLC, SCRUM, and LEAN;
● You have experience in distributed and remote agile delivery;
● You have excellent oral and written communication skills in English;
● You have experience in managing teams of direct and indirect reports;
● You have worked with customers in large, complex organisations;
● You are able and willing to travel occasionally in Africa ;
● Advantageous: Experience in technical or management consulting.


Our Perks

At Backbase, we want to make sure that our employees always feel their best while at work. Explore the benefits and perks that help us create a work environment that’s productive, enriching, and fun.

Hybrid working

Our hybrid model gives you more flexibility to get work done where you do it best – whether it’s from home or from our flexible office spaces worldwide.

Ergonomic home office

We’ve got your back (quite literally) with ergonomic furniture for happier, comfier, and more productive work days at home.

Wellness programs

Feel your best with initiatives that promote physical and mental well-being, from Headspace premium to wellness days.

Training & development

Challenge yourself and learn new technical or soft skills with a training budget for your growth and personal development.

Social events

Meet and mingle with your colleagues at our celebrations, social gatherings, and team-building activities, held year-round.

Hobby groups

Join our employee-led activities. Connect with people with similar interests and contribute to shaping our dynamic culture.