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Senior (Agile/Scrum) Business Analyst

Mexico City - Customer Success

Senior (Agile/Scrum) Business Analyst

Capture the essential requirements to help our customers realize their customer experience vision.

What you'll do

You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.

With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.

On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.

This role offers the opportunity to work side-by-side with customers worldwide and travel internationally. Travel is frequent and occasionally spans long periods of time.

In the multi-disciplinary and internationally diverse teams at Backbase you analyze, capture and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome, and you think and react quickly to find solutions that work for everyone.

On the customer side you are managing expectations and helping them translate their vision into a sound project backlog. As not all our customers work Agile, you have knowledge of Agile development methodologies. You organize engaging workshops with our customers to identify all technical requirements needed.

This role offers the opportunity to work side by side with customers worldwide. You will travel internationally frequently, sometimes for long periods of time.

Who you are

● You have 2 or more years of experience in Banking or other financial services company;
● You are an excellent communicator and feel comfortable interacting with stakeholders at various levels;
● Organizational and cultural sensitivity comes naturally to you;
● You have worked as a business analyst for quite some time, held customer-facing positions and are familiar with Scrum and Kanban;
● You have an analytical mindset and hold a university degree (preferable business or IT related).

Culture

Our Perks

Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. We’re one big and diverse family working towards the same goal.

Insurance

Backbase covers you. With our company insurance, we make sure you and your family are safe and have access to different insurances.

Lunch

Lunch tickets so you don’t have to worry about bringing your own food.

Referral

Referral bonus incentive for bringing the best talent.

High spec equipment

We provide all employees with high-spec Macs and tech set up.

Training budget

Specific budget for your personal development.

Clothing

You can wear clothes you feel comfortable in.