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Delivery Manager - CMEA

Dubai - Customer Success

Delivery Manager - CMEA

You are the "getting things done" person dedicated to ensuring the success of the long-term and high-impact engagements for our strategic client relationships.

You will lead strategic delivery programs, oversee multiple workstreams within one or multiple accounts, orchestrate cross-functional project teams, and collaborate with numerous vital partners.

Customer focus, a "can do" mindset, result orientation, persuasiveness, and negotiation skills are essential for a Delivery Manager. Your position runs across one to several client settings depending on client size. In addition, you must recognize yourself in the following competencies and experiences.

What you'll do

● Identify new revenue opportunities through lateral selling in partnership with the Account Executive to pursue and win those opportunities.
● Led multiple customer engagements simultaneously to drive business transformations and customer outcomes.
● Maintain consistent and highly successful delivery across all workstreams.
Motivating and retaining a high-performing and engaged project team and adapting as needed (in conjunction with Account Executives, Vice Presidents, Directors, and Team Leads).
● You coach the team to enable a culture of excellence and customers in their understanding of Agile methodologies;
● You are a team player who stimulates and facilitates personal and professional growth in your colleagues. You will be measured on customer success, employee happiness, education, personal care, and team results.
● Accountable for providing regular status and financial reporting and managing account financials to achieve or beat 'as sold' project margins. Also, for program progress, performance, risks & issues, and status updates to Executive and Senior leadership.
● Partner with Delivery Managers and supply to improve the Backbase delivery process and methodology.

Who you are

● You have a minimum ten years of agile experience in banking and financial services IT;
● You have experience with senior level stakeholder management in an international environment;
● You have experience in an agile environment, experience with SDLC, SCRUM, and LEAN;
● You have experience in distributed and remote agile delivery;
● You have excellent oral and written communication skills in English and Arabic.
● You are based in UAE, Saudi Arabia, Oman, or Jordania.

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