As a Project Manager you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
What you'll do
Backbase is a fast growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
Who you are
● 5-8 years experience;
● Can demonstrate experience in financial sector;
● Can demonstrate experience in startup/scaleup environment;
● Managed a programme;
● Agile coach experience is beneficial.
Use of Tools and Methods:
●Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools, and leads tutorials on best practices for using software tools;
●Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.
●Able to create tools and processes around internal and external reporting;
●Able to support strategy discussions based on reported data;
●Able to address issues based on data;
●Ensures effectiveness of the project (productivity/billability for company)
●Able to spot business development opportunities and involve relevant people
●Able to design and facilitate client workshops
●Able to spot potential issues and minimise the impact by effective management
●Able to handle large transformation programme within one customer
●Able to work with senior stakeholders to define long term programme strategy
Project Team Management (internal):
●Effectively manages project team and resolves issues
●Takes initiative to identify potential resources before liaising with resourcing team
●Trains team members in scrum methodology
●Manages multiple teams in a large programme or multiple projects
●Is comfortable with ambiguity and rapidly changing environment;
●Able to influence and drive change;
●Can identify potential changes as risks before they occur;
●Able to mitigate the impact of changes and replan accordingly;
●Able to improve change process.
Risks and Issues Management:
● Manages risks and issues on project level and program level