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Essential resources for banking executives:Enter ‘Banking Reinvented’

UX Researcher

Amsterdam - Products

UX Researcher

We’re looking for a User Researcher to join our team and be a part of driving a new vision to increase the impact of research within our organisation. You will support our mission of shaping the future of digital banking and encouraging an insights-driven mindset. Working closely with cross-functional teams within Business Banking, you'll drive user research activities aimed at providing actionable insights to guide product development and decision-making aimed at improving our offerings for various business segments.

What you'll do

The opportunity to fill this role comes at a pivotal moment, as we redefine research within our rapidly evolving organisation. As a User Researcher in the Business Banking product team, you'll autonomously execute end-to-end research projects, staying updated on product objectives and roadmap priorities to anticipate research requirements. Working closely with the senior user researcher, you'll be sparring partners and jointly manage the delivery of the research roadmap in line with strategic goals. You'll foster a continuous feedback loop within the team and the broader organisational context to make sure knowledge and decisions stay in sync.

Your research will consider the diverse needs of our business segments, users, and banks, providing a clear path for executing the product vision. Your ability to maintain ongoing visibility and guide decision-making with impactful insights will earn the trust of your team and stakeholders. As you deepen your engagement within the broader business context, your influence and contribution will continue to grow.

Who you are

You are naturally curious and seek to gain a holistic understanding of the problem at hand; often sparking interesting conversations around the organisation. You have a systematic approach to work, as you thrive on bringing people together to find common ground and move forward as a cohesive unit. By getting to the heart of the problem, you make sure we create world-class digital banking experiences that deliver meaningful value for all stakeholders within our complex landscape.

To really take this role to the next level, we think you’ll need:

● 2-4 years of experience in a similar role conducting user research, including designing and executing research studies, analysing different data sources and deriving actionable insights within a product development environment
● Proactive engagement in the product strategy and roadmap priorities to anticipate and define research requirements. You take charge of your research roadmap, scoping, planning, executing and delivering insights to enable decision making across the full product development process
● Hands-on experience with a variety of quantitative and qualitative research methodologies: including usability studies, analytics, surveys, user interviews, card sorting and contextual inquiry
● Be an excellent communicator, confident writer, and speaker (English essential) with the ability to articulate research findings, make actionable recommendations, and show the value of user-centric approaches to diverse audiences
● Enjoy gathering data, insights and opportunities from across the business to enable product feedback loops between the product and field (sales and implementation) teams. This exposes the drivers behind the product requirements to focus your research efforts around value and opportunities
● Have demonstrated knowledge of user-centred design principles and practices; such as design thinking and service design. You are a creative problem solver and a bit of a rebel that can nimbly navigate constraints and challenges within projects

Culture

Our Perks

Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. We’re one big and diverse family working towards the same goal.

Lunch

Free, healthy lunches every day. Plus snacks and drinks.

Social

Friday parties every month. Office boat you can use with your team.

Health

Discounted gym membership through our corporate fitness plan.

Training budget

Specific budget for your personal development.

Clothing

You can wear clothes you feel comfortable in.

High spec equipment

We provide all employees with high-spec Macs and tech set up.

Application form

Form

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