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Essential resources for banking executives:enter ‘Banking Reinvented’

Senior Business Analyst

Melbourne - Customer Success

Senior Business Analyst

Facilitate, create and excite! Fundamentally transforming the way Australian Banks engage with their customers using Backbase’s Engagement Banking Platform.

You’ll be face to face with customers, engineering and product teams ensuring that the implementation of your team’s tech is seamless.

What you'll do

As a Senior Business Analyst in Customer Success, you will work closely with our customers and the Backbase delivery team to own, drive and ensure success with your customers along their digital transformation journey.

You’ll stay focused on a changing environment consisting of rapid iterative software development, sharp customer feedback, requirements gathering workshops and configuration/customization of the Backbase Engagement Banking Platform.

Bring your A game. You will be collaborating deeply with our customers and teams as we define the future of banking.

In this role you will find yourself doing the following:

● Act as Product Owner for the project team; guiding them making the right choices to maximise product adoption and customer NPS;
● Being the Backbase product expert; articulating value, managing customer expectations with sound trade off analysis and driving key decisions which impact features which ultimately go-live;
● Analysing, capturing and prioritising the requirements by driving key workshops and ongoing ceremonies during the course of the implementation;
● Deeply collaborating and working side by side with our customers;
● Owning the functional requirements via use case specifications and user stories;
● Staying abreast of digital banking trends locally and globally.

Still here? Good! We are glad you know what it means to solve complex, functional and analytical problems, and that you have our customer top of mind. Please apply and we’re looking forward to meeting you

Who you are

Looking for a journey instead of a job? Then let’s talk! We are THE pioneers in banking tech. We see opportunities and take the leap. Having the guts to push limits and break barriers to make things happen. We learn and reinvent ourselves for maximum impact, never giving up. We are creators, with a customer-centric mindset that love what they do and bring fun to any challenge. Together we kick ass, have fun and feel proud when our vision is delivered. Next day - we wake up and raise the bar a little higher. Are you ready?

We are super proud to be Great Place to Work Certified™ in Australia.

If the below sounds like you, then you know what to do:

● You’re empathetic, customer obsessed and naturally put yourself in someone else’s shoes;
● You’ve worked 5+ years as a Business Analyst/Product Owner in ideally the Digital Banking / FinTech domain;
● You are comfortable and familiar working in an Agile environment;
● You have previous exposure to a healthy SDLC and have experience turning requirements into real working battle ready software;
● You have working exposure to Digital - applications that people love and use daily;
● You are familiar with the ins and outs of business process modelling;
● You’re eager to be part of an international team with and collaborate with colleagues throughout Australia, Asia, Europe and the USA;
● You know when to end your day and banter with your colleagues.


Our Perks

At Backbase, we want to make sure that our employees always feel their best while at work. Explore the benefits and perks that help us create a work environment that’s productive, enriching, and fun.

Hybrid working

Our hybrid model gives you more flexibility to get work done where you do it best – whether it’s from home or from our flexible office spaces worldwide.

Ergonomic home office

We’ve got your back (quite literally) with ergonomic furniture for happier, comfier, and more productive work days at home.

Wellness programs

Feel your best with initiatives that promote physical and mental well-being, from Headspace premium to wellness days.

Training & development

Challenge yourself and learn new technical or soft skills with a training budget for your growth and personal development.

Social events

Meet and mingle with your colleagues at our celebrations, social gatherings, and team-building activities, held year-round.

Hobby groups

Join our employee-led activities. Connect with people with similar interests and contribute to shaping our dynamic culture.

Application form


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