We already know that financial institutions need to complete their omni-channel implementations pretty quickly, and that a host of issues have been holding them back. Legacy IT systems and rigid, outdated cores are major impediments, and with the competition racing ... Read more
What do digital winners like Google have that financial institutions don’t? The answer is a firm grasp of the Customer OS - they get it, in fact they proactively drive it. These companies have found a way to cover all ... Read more
It could be argued that engagement banking no longer makes sense. In a world where digital, open banking and smart fintechs have stolen the show, the customer could potentially be more fickle than ever. Open APIs have completely changed the ... Read more
In recent years, banks have been working to go digital, investing in new technologies and learning as quickly as they can. As they await a stream of impressive results from their efforts, they have come to realise that all the ... Read more
As of January 13, all European banks, willingly or otherwise, entered the open banking space. PSD2 has officially become applicable. While the grace period for total compliance still stands, this regulation, which has loomed large over banks, is here to ... Read more
It’s no secret that banks have been blindsided by how much their industry has changed in recent years. Their customer base has moved online, learned to consume services via the smartphone, and come to expect the same UX at every ... Read more
I've been talking to one of our many special customers recently about putting a new Backbase case study together. Common in these discussions is the subject of legacy banking systems, and quite often the subject of business culture. The person ... Read more
We know that banks and insurers must move away from silo-based organisational structures. They need to connect the various parts of their organisations so that different functions can talk to each other. There is, however, a right way and a ... Read more
It's that time of year when financial experts far and wide reveal their predictions for the coming year, and 2018 is no exception. Without further ado, here are some of the interesting articles we've found so far. On the BankNXT ... Read more
Much of the commentary on the need to digitally transform, connect divergent silos and reshape internal processes has generally referred to banks. It’s no surprise that the banking sector has struggled to keep up. Banks have grown and developed in ... Read more
Recent research findings, commissioned by financial services provider Fraedom, show that 77% of commercial banks "are preparing to increase fintech investment over the next three years". This is a good sign, as commercial banking has often lagged behind retail banking ... Read more
The era of open banking is upon us. This past October 2017, Imran Gulamhuseinwala, trustee for the Open Banking Implementation Entity in the UK, said: "We are one step closer to delivering the potential of open banking for the benefit ... Read more
Banks are aware of the urgent need to undergo a digital transformation. Their industry is practically unrecognisable, their customers have gone digital and fintech companies have arrived on the scene with a host of new alternatives. Banks know they have ... Read more
There’s been a lot of talk about new fintech companies coming along to disrupt the financial services industry, and to some extent this is happening. Traditional banks have been rightly fearful of losing custom to new 'challenger banks' built on ... Read more
Touch ID took an eternity to appear, and facial recognition is mostly seen as a gimmick when it comes to sensitive logins. However, over the past few years, biometrics have crept quietly onto the radar in the financial services industry, ... Read more
In today’s modern marketplace, few companies will succeed without putting the desires of their customers above all else. In a world that’s increasingly digital-led and multi-touchpoint, this means experience is everything. A frictionless interface is essential, easy onboarding is critical ... Read more
I'm going to add my tuppence worth to the many plaudits surrounding our CEO, Jouk Pleiter. It's true, he won an award recently at the Loey Awards, created by the Loey Foundation. The award was for Online Entrepreneur of the ... Read more
A recent Motherboard article (highlighted by Chris Skinner in 'The superpower that is China'), reveals how 710 million Chinese people are internet users. That's a huge slice of the 1.35 billion population, and is indicative of the progress being made ... Read more
I read a great paper by PwC last year, about a subject close to our hearts here at Backbase: omni-channel banking. There was a time when this sometimes overused term was simply about making everything work across multiple devices and ... Read more
I wrote an article for BankNXT a couple of years ago about the benefits of having more human touchpoints in banking. It's nice to see more experts in banking and financial technology talk about this much underrated subject, too. My ... Read more
I think it's fair to say that the majority of global financial services providers are playing catchup where financial technology innovation is concerned. There are exceptions to the general apathy, of course, as evidenced by what's happening in places such ... Read more
Jim Marous is an internationally recognized financial industry strategist, speaker, author and the publisher of the Retail Banking Strategies section of The Financial Brand and the Digital Banking Report. He has also contributed to our thought leadership platform, BankNXT. He ... Read more
As I mentioned in my previous article about testing [Android testing with Robolectric], I have this little obsession with unit testing. Using Robolectric allows me to run the test in the local JVM instead of having to run an emulator ... Read more