The Banker Report Mockup Cover 2 - Digital Transformation Across European Banking Groups

Digital Transformation Across European Banking Groups

Six CXO’s share their bank’s digital strategy and how to get there. Learn from OTP bank, Luminor Bank, Sberbank Europe, Société Générale, UniCredit, and Erste Group.

 

Backbase@2x - Digital Transformation Across European Banking Groups

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About the Report

With COVID-19 accelerating the adoption rate of digital banking services, incumbents need to speed up their digital transformation across Europe and create a unified digital banking experience. But, with shifting regulations and customer demands per country, how can they create a single, coherent user journey tailored to everyone?

This report, powered by Backbase and The Banker, reveals how the top decision-makers from leading banks use a platform-approach to design their digital strategy and overcome the challenges of a multi-country digital transformation.

Learn how to:

  • Provide a unified client interface to increase customer satisfaction
  • Provide group-wide guidelines while catering to local specifics
  • Leverage economies at scale with a platform approach

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The Banker Report Mockup Pages 2 - Digital Transformation Across European Banking Groups


 

Keen to
learn more?

Join our digital transformation experts during the panel discussion ‘Top tips for banks digitally transforming across CEE’ and learn how to achieve a uniform digital experience at scale and tackle the technology transformation with ease.

Hear from Niccolò Ubertalli – Co-CEO Commercial Banking CEE, Unicredit , Sohail Raja – Head of Execution Platforms & UK Chief Digital Officer, Société Générale , Pierre-Alexandre Boulay – Head of CEE, Backbase and others.

“Legacy systems need to be progressively replaced or adapted to enable the integration required to deliver our vision of a seamless and simple client experience across products and borders, and enriched client services.”

Claire Calmejane
CIO, Société Générale

“Our infrastructure is based on standard units where each country chooses which ones to use. So, we fully leverage on economies of scale across our countries, while delivering a service that is adapted to each local market.”

Gianfranco Bisagni & Niccolò Ubertalli
co-CEOs, UniCredit

“We are building a single platform to support our customers’ digital banking experience across all channels and all countries. The keywords are ‘customer experience’: our clients should be able to expect the same level of quality, innovation, transparency and competence wherever they approach us.”

Sonja Sarközi
CEO, Sberbank Europe

“Luminor is entering the next phase of its digital transformation strategy, where new harmonised and uniform digital channels will be introduced across the Baltic markets for both online and mobile banking.”

Kristina Siimar
Head of Products and Offerings, Luminor Bank

“We aim for our customers to be able to access our services whenever they like and in the easiest way possible which requires constant refinement of our channels. This highly responsive process is enabled by our agile transformation and the launch of a significant IT transformation program.”

Tibor Johancsik
Deputy CEO, OTP Bank

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