Digital transformation across European banking groups

We aim for our customers to be able to access our services whenever they like and in the easiest way possible which requires constant refinement of our channels. This highly responsive process is enabled by our agile transformation and the launch of a significant IT transformation program.

Legacy systems need to be progressively replaced or adapted to enable the integration required to deliver our vision of a seamless and simple client experience across products and borders, and enriched client services.

Our infrastructure is based on standard units where each country chooses which ones to use. So, we fully leverage on economies of scale across our countries, while delivering a service that is adapted to each local market.

We are building a single platform to support our customers’ digital banking experience across all channels and all countries. The keywords are ‘customer experience’: our clients should be able to expect the same level of quality, innovation, transparency and competence wherever they approach us.

Luminor is entering the next phase of its digital transformation strategy, where new harmonised and uniform digital channels will be introduced across the Baltic markets for both online and mobile banking.

We aim for our customers to be able to access our services whenever they like and in the easiest way possible which requires constant refinement of our channels. This highly responsive process is enabled by our agile transformation and the launch of a significant IT transformation program.