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Engage2023 The Big Shift amsterdam2

Join the Big Shift at Backbase ENGAGE

Go from Traditional to Engagement Banking.

At Backbase ENGAGE, our annual conference, we’ll inspire banks to make the Big Shift from Traditional to Engagement Banking. Through omnichannel engagement orchestration and progressive modernization, you'll discover how to re-architect your systems around your customers, putting them at the heart of everything you do.

Register now

Amsterdam, October 11, 2023

Backbase ENGAGE EMEA: a transformative journey with regional insights

Embark on a transformative journey guided by expert speakers, such as world-renowned fintech strategist Chris Skinner, Backbase CEO Jouk Pleiter, CTO Thomas Fuss, CPO Karan Oberoi, and other industry leaders. You’ll learn how to build a blueprint for the future of Engagement Banking platforms, streamline customer interactions across any channel, tap into a powerful FinTech ecosystem, and create a hyper-automated infrastructure for Banking-as-a-Service (BaaS).



October 11, 2023 - De Hallen Studios, Amsterdam, the Netherlands

18:30 - 22:00

Oct 10: Welcome Reception

Excited to begin the networking? Join us on the evening of Tuesday, Oct. 10, for food, drinks and an opportunity to meet with other banking leaders

08:30 - 09:15

Welcome & Registration

09:15 - 10:30

The Big Shift: from traditional to Engagement Banking

In this session, Backbase leaders will showcase our new-generation Engagement Banking Platform, allowing you to progressively modernize your main customer journeys and re-architect your business operations around your customers.

10:35 - 11:05

Progressive modernization: a tech leader's guide for future-proofing banks

Modernizing, without breaking the bank? It is possible! Join McKinsey & Co.'s expert to learn how to use your core banking systems for their actual purpose and deliver rapid value through a mature, industrialized platform

11:05 - 11:30

Morning break

11:30 - 12:00

Unlocking efficiency & elevating customer experience: Raiffeisen's unique journey

Join us for an inspiring keynote session on Raiffeisen Bank's remarkable journey towards achieving operational efficiency and unparalleled customer experience. Raiffeisen Bank has embraced a unique 'Adopt and Differentiate' strategy, focusing on optimizing standard processes to unleash resources for elevating their customer experience to new heights.

12:05 - 12:50

Decomposing the complexity in EMEA

Join our Backbase regional experts to hear more about the trends and opportunities you face in EMEA, celebrate key milestones we've made in the region, and hear from customers about their journey towards progressive modernization.

13:00 - 14:00

Lunch & networking

14:00 - 14:30

Retail Banking: unlock maximum value for banks and customers with a composable financial app

Rachael Lord, Product Director for Retail Banking at Backbase, will show you how to harness the power of a unified, omni-channel banking platform. Join us to discover the power customer-centricity has to revolutionize the future of banking!

14:00 - 14:30

Building the blueprint: re-architecting the future of Engagement Banking Platforms

Break-free from vendor lock-in and tech debt! Address changing customer needs and industry trends by adopting a unified omni-channel banking platform. Learn how to accelerate while creating unique customer experiences using agile development and user-centered design, all while prioritizing security.

14:40 - 15:10

The next frontier in Business Banking

Small businesses are crucial for most economies but when it comes to banking, they're the most underserved segment. Learn how how Backbase can help you drive growth by supporting businesses throughout their entire lifecycle, across onboarding, originations, servicing, and investing.

14:40 - 15:10

Rethink your bank’s integration strategy with Backbase ecosystems

Let’s face it, integrations are hard! But what if your bank had the freedom to integrated at will with the various technologies, standards, and vendors in your tech ecosystem? Join Roland Booijen, general manager for Ecosystems at Backbase, to learn about the development of enterprise Integration plug and play capabilities to quickly connect with cores, CRMs, fintechs and other techs in a bank’s ecosystem.

15:20 - 15:50

Digital investing and the future of Wealth Management

Explore the hottest trends in Wealth Management and learn how Backbase supports private banks to build, automate, and scale digital investment propositions for any customer segment.

15:20 - 15:50

From Manual to Marvel: Building a hyper-automated infrastructure for BaaS

To truly achieve operational excellence you'll want to shift down instead of left. Focus on where you can add value and use managed services for commodities. Join this session to learn about how we've built our Backbase-as-a-Service platform on these services and tied it all together using automation.

15:50 - 16:20

Afternoon break & networking

16:20 - 16:50

A world of change with special guest Chris Skinner

Change is the only constant but the question must be: what to change into? If you are in banking, your answer may be change into a digital bank and your answer would be wrong. The right answer is ... join Chris Skinner to find out. Using case studies and experience worldwide, Chris will show the future of finance and banking, and the practical lessons you can takeaway to implement the right change.

16:55 - 18:10

Closing word & Happy Hour

18:30 - 23:00

After party

Join us at the Kanarie Club in Amsterdam for an after party to unwind and continue chatting with other banking leaders over plenty of delicious food and drinks

Hear from Fintech Guru Chris Skinner

At Backbase ENGAGE, you'll get the chance to hear from the best in the industry, including world-renowned fintech strategist Chris Skinner.
Chris is known as one of the most influential people in technology and a best-selling author. He has advised CEOs and leaders from every continent of the world including the United Nations, the White House, the World Bank and the World Economic Forum. Chris has also been voted one of the most influential people in banking by The Financial Brand, and one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News and Thomson Reuters. Don't miss this opportunity to hear from one of the foremost fintech observers in the world.

Engage2023 speaker Chris Skinner

Tailored for your digital transformation needs

Unlike previous editions of Backbase ENGAGE, this session is targeted specifically to you — the financial innovators of Europe, the Middle East, and Africa. At Backbase ENGAGE, you'll:

Receive updates

from our CEO, CPO, and CTO on Backbase's latest developments and upcoming plans.


how journey-led progressive modernization can drive faster innovation without straining your budget.

Gain insights

from peers in your region about challenges and opportunities in your region’s banking sector.


the achievements of our customers by learning about their digital transformation journeys and remarkable outcomes.

Hear from our product experts

in Retail, Business, and Wealth Management regarding the latest enhancements to our product.


in specialized technology sessions led by our experts, covering topics like ecosystems, Backbase-as-a-Service, and platform architecture.


with the creators of our products, allowing you to ask any pressing questions you may have.


with peers, experts, and partners through networking opportunities.

Plan your trip, Oct 10

For the best experience arrive in the afternoon to join our welcome reception

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Amsterdam, October 11

Join us for a full day of sessions and an after party at the Kanarie Club

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Departure on October 12

after scheduled meetings and networking with our Senior Executive team

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Book your hotel room

with discount code "ENGAGE" for the best rate (hurry, rooms are filling up).

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Save your spot

Join us at Backbase ENGAGE and be a driving force in the Big Shift toward Engagement Banking.


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