Join the Big Shift at Backbase ENGAGE
Go from Traditional to Engagement Banking.
At Backbase ENGAGE, our annual conference, we’ll inspire banks to make the Big Shift from Traditional to Engagement Banking. Through omnichannel engagement orchestration and progressive modernization, you'll discover how to re-architect your systems around your customers, putting them at the heart of everything you do.
Backbase ENGAGE EMEA: a transformative journey with regional insights
Embark on a transformative journey guided by expert speakers, such as world-renowned fintech strategist Chris Skinner, Backbase CEO Jouk Pleiter, CTO Thomas Fuss, CPO Karan Oberoi, and other industry leaders. You’ll learn how to build a blueprint for the future of Engagement Banking platforms, streamline customer interactions across any channel, tap into a powerful FinTech ecosystem, and create a hyper-automated infrastructure for Banking-as-a-Service (BaaS).
Jouk Pleiter
Founder & CEO, Backbase
Chris Skinner
Fintech Guru and Best-selling author
Heidi Custers
Digital Transformation Director, Backbase
Sandhosh Kumar
Partner, McKinsey & Company
Minayegnan Coulibaly
GIM UEMOA, CEO
Sessions
October 11, 2023 - De Hallen Studios, Amsterdam, the Netherlands
18:30 - 22:00
Oct 10: Welcome Reception
Excited to begin the networking? Join us on the evening of Tuesday, Oct. 10, for food, drinks and an opportunity to meet with other banking leaders
08:30 - 09:15
Welcome & Registration
09:15 - 10:30
The Big Shift: from traditional to Engagement Banking
In this session, Backbase leaders will showcase our new-generation Engagement Banking Platform, allowing you to progressively modernize your main customer journeys and re-architect your business operations around your customers.
Jouk Pleiter,
Founder & CEO, Backbase
Karan Oberoi,
Chief Product Officer, Backbase
Thomas Fuss,
Chief Technology Officer, Backbase
Roland Booijen,
General Manager for Ecosystem, Backbase
10:35 - 11:05
Progressive modernization: a tech leader's guide for future-proofing banks
Modernizing, without breaking the bank? It is possible! Join McKinsey & Co.'s expert to learn how to use your core banking systems for their actual purpose and deliver rapid value through a mature, industrialized platform
Sandhosh Kumar,
Associate Partner, McKinsey & Company
11:05 - 11:30
Morning break
11:30 - 12:00
Unlocking efficiency & elevating customer experience: Raiffeisen's unique journey
Join us for an inspiring keynote session on Raiffeisen Bank's remarkable journey towards achieving operational efficiency and unparalleled customer experience. Raiffeisen Bank has embraced a unique 'Adopt and Differentiate' strategy, focusing on optimizing standard processes to unleash resources for elevating their customer experience to new heights.
David Schlösser,
Transformation Stream Lead Client Experience, Raiffeisen Bank
12:05 - 12:50
Decomposing the complexity in EMEA
Join our Backbase regional experts to hear more about the trends and opportunities you face in EMEA, celebrate key milestones we've made in the region, and hear from customers about their journey towards progressive modernization.
Matthijs Eijpe,
Regional Vice President EMEA
Dola Fashola,
Director - Customer Experience & Transformation, PwC
Minayegnan Coulibaly,
GIM UEMOA, CEO
David Schlösser,
Transformation Stream Lead Client Experience, Raiffeisen Bank
13:00 - 14:00
Lunch & networking
14:00 - 14:30
Retail Banking: unlock maximum value for banks and customers with a composable financial app
Rachael Lord, Product Director for Retail Banking at Backbase, will show you how to harness the power of a unified, omni-channel banking platform. Join us to discover the power customer-centricity has to revolutionize the future of banking!
Rachael Lord,
Product Director Retail Banking, Backbase
Vignesh Damodharan,
Senior Product Manager - Retail Banking, Backbase
14:00 - 14:30
Building the blueprint: re-architecting the future of Engagement Banking Platforms
Break-free from vendor lock-in and tech debt! Address changing customer needs and industry trends by adopting a unified omni-channel banking platform. Learn how to accelerate while creating unique customer experiences using agile development and user-centered design, all while prioritizing security.
Thomas Fuss,
Chief Technology Officer, Backbase
14:40 - 15:10
The next frontier in Business Banking
Small businesses are crucial for most economies but when it comes to banking, they're the most underserved segment. Learn how how Backbase can help you drive growth by supporting businesses throughout their entire lifecycle, across onboarding, originations, servicing, and investing.
Jarno van Hurne,
Product Director Business Banking, Backbase
Fabian Fanton,
Solutions Engineer, Backbase
14:40 - 15:10
Rethink your bank’s integration strategy with Backbase ecosystems
Let’s face it, integrations are hard! But what if your bank had the freedom to integrated at will with the various technologies, standards, and vendors in your tech ecosystem? Join Roland Booijen, general manager for Ecosystems at Backbase, to learn about the development of enterprise Integration plug and play capabilities to quickly connect with cores, CRMs, fintechs and other techs in a bank’s ecosystem.
Roland Booijen,
General Manager for Ecosystem, Backbase
Deepak Pandey,
Ecosytems - Director of Technology, Backbase
15:20 - 15:50
Digital investing and the future of Wealth Management
Explore the hottest trends in Wealth Management and learn how Backbase supports private banks to build, automate, and scale digital investment propositions for any customer segment.
Lennart Asshoff,
Product Director Wealth, Backbase
Niel Maartens,
Group Product Manager for Wealth, Backbase
15:20 - 15:50
From Manual to Marvel: Building a hyper-automated infrastructure for BaaS
To truly achieve operational excellence you'll want to shift down instead of left. Focus on where you can add value and use managed services for commodities. Join this session to learn about how we've built our Backbase-as-a-Service platform on these services and tied it all together using automation.
Eric Nieuwenhuijsen,
Technical Director Backbase-as-a-Service, Backbase
15:50 - 16:20
Afternoon break & networking
16:20 - 16:50
A world of change with special guest Chris Skinner
Change is the only constant but the question must be: what to change into? If you are in banking, your answer may be change into a digital bank and your answer would be wrong. The right answer is ... join Chris Skinner to find out. Using case studies and experience worldwide, Chris will show the future of finance and banking, and the practical lessons you can takeaway to implement the right change.
Chris Skinner,
Fintech Guru and Best-selling author
16:55 - 18:10
Closing word & Happy Hour
Jouk Pleiter,
Founder & CEO, Backbase
18:30 - 23:00
After party
Join us at the Kanarie Club in Amsterdam for an after party to unwind and continue chatting with other banking leaders over plenty of delicious food and drinks
Hear from Fintech Guru Chris Skinner
At Backbase ENGAGE, you'll get the chance to hear from the best in the industry, including world-renowned fintech strategist Chris Skinner.
Chris is known as one of the most influential people in technology and a best-selling author. He has advised CEOs and leaders from every continent of the world including the United Nations, the White House, the World Bank and the World Economic Forum. Chris has also been voted one of the most influential people in banking by The Financial Brand, and one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News and Thomson Reuters. Don't miss this opportunity to hear from one of the foremost fintech observers in the world.
Tailored for your digital transformation needs
Unlike previous editions of Backbase ENGAGE, this session is targeted specifically to you — the financial innovators of Europe, the Middle East, and Africa. At Backbase ENGAGE, you'll:
Receive updates
from our CEO, CPO, and CTO on Backbase's latest developments and upcoming plans.
Explore
how journey-led progressive modernization can drive faster innovation without straining your budget.
Gain insights
from peers in your region about challenges and opportunities in your region’s banking sector.
Celebrate
the achievements of our customers by learning about their digital transformation journeys and remarkable outcomes.
Hear from our product experts
in Retail, Business, and Wealth Management regarding the latest enhancements to our product.
Participate
in specialized technology sessions led by our experts, covering topics like ecosystems, Backbase-as-a-Service, and platform architecture.
Engage
with the creators of our products, allowing you to ask any pressing questions you may have.
Connect
with peers, experts, and partners through networking opportunities.
Plan your trip, Oct 10
For the best experience arrive in the afternoon to join our welcome reception
Amsterdam, October 11
Join us for a full day of sessions and an after party at the Kanarie Club
Departure on October 12
after scheduled meetings and networking with our Senior Executive team
Save your spot
Join us at Backbase ENGAGE and be a driving force in the Big Shift toward Engagement Banking.