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Essential resources for banking executives:Enter ‘Banking Reinvented’
Asia Pacificin-person

Infobank x Backbase Leadership Banking Insights Forum 2024 Indonesia

Digital Banking 4.0: Advancing customer-centricity and growth in Indonesia’s Banking Economy

Event - Header Image - Infobank-Backbase CXO Breakfast Roundtable - EN
18 JULY 2024 | 12.00 - 6.00pm

Infobank & Backbase Leadership Banking Insights Forum 2024 is where industry experts and banking leaders dive deep into innovation, acceleration, differentiation, customer experience, aspirations, possibilities, and more in digital banking—empowering you with actionable insights to navigate the complexities of this mobile-first and digital-first platform era.

Powerhouse speakers
Sharing grounded examples, benchmarks, and steps to help you chart your path to advancing customer-centricity and gaining ground in the era of Digital Banking 4.0 within the Indonesian and regional landscape.

  • Regulatory leaders from Bank Indonesia and OJK
  • Global analyst leader from IDC
  • Banking leaders from Bank Mandiri and BCA
  • Chairman from Infobank
  • Technology and advisory leaders from Backbase

Kempinski Hotel Jakarta

Kempinski Hotel Jakarta

Why Attend

Connect with 150 banking executives in Indonesia

Networking lunch as well as evening drinks and canapes

Regional success stories on how banks are innovating

Acceleration through data and journey re-use Differentiate through simplicity and consistency The secret sauce to becoming a top 10 bank One banking experience from front-end to customer servicing

The art of innovation - Realizing digital expectations

Retail banking - Household banking Retail and wealth bundling Digital lending - fast tracking unsecured loans SME banking - invoice finance, entitlement and IAM Embedded finance 2.0 - lifestyle banking where your customers are

CXO banking panel discuss the most pressing topics

What makes digital banking a success The play beyond digital banking 4.0 Simplicity as the key to digital CX modernisation Architecture enabling omnichannel orchestration

Meet the speakers

Regulatory leaders, global analyst, banking leaders, and technology advisors are taking the stage to share policy updates, market strategies and actionable innovation insights that can help banks de-risk their operations, be more customer-centric, and achieve their digital banking 4.0 goals faster and affordably.


July 18, 2024 - Kempinski Hotel Jakarta

12:00 - 12:30


12:30 - 13:30


13:30 - 13:40

Infobank | Welcome Speech

13:40 - 14:00

BI Keynote | Banking Beyond Boundaries 2024

14:00 - 14:20

OJK Keynote | Banking Beyond Boundaries 2024

14:20 - 14:40

IDC Keynote | DX Breakthrough: Strategies to Create Transformative Banking Journeys

While technology platforms have enabled companies like Netflix, Amazon and Shopify to disrupt their respective markets and elevate them as industry icons, the term “platform architecture” has become a misnomer, such that banks who are on supposed platforms are not reaping the true value of a platform nor achieving high-performance or differentiated CX. IDC’s keynote will provide clear, actionable insights on
how banks can develop a digital banking platform that truly fulfills their customer experience vision and drives transformative journeys.

14:40 - 15:00

Backbase Keynote | Unified Banking: Redefining Nex-Gen Customer Engagement

The transformative power of Unified Banking has enabled banks to assimilate customer feedback and pioneer unique features faster than industry standards. Unified banking has facilitated a uniform banking experience from front-end to customer servicing, propelling banks to achieve recognition as one of the nation's top 10 banks. This keynote shares real-world regional success stories, inspiring banks to redefine their next-gen customer engagement.

15:00 - 15:40

Backbase Showcase | The Art of Innovation: Realizing Customer Expectations

Can banks meet the evolving digital needs and expectations of consumers and business owners? From fast-tracking loans, household banking, and wealth bundling to lifestyle banking, embedded finance 2.0, SME trade financing, and financial access, this showcase is a demonstration of innovations and use cases ready and available to elevate banking offerings and enhance customer experiences. The new era of banking is about bringing banking to the customer with confidence and peace of mind.

15:40 - 16:00


16:00 - 16:40

CXO Banking Leader Panel | Accelerating Digital Innovation with Control and Freedom

Simplicity is key to customer-centric modernization. What strategies enable banks to innovate with control, freedom, and digital speed? This panel explores real-world results from banks that have achieved breakthrough differentiation by breaking free from silos, to become banks consumers love

16:40 - 17:10

Live Q&A

Open Q&A

17:10 - 17:15

IDC Closing

17:15 - 17:20

Backbase Closing

17:20 - 18:30

Networking drinks and canapes

Register your interest


Want to learn how 150+ banks in APAC and beyond have accelerated their digital transformations?

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