While technology platforms have enabled companies like Netflix, Amazon and Shopify to disrupt their respective markets and elevate them as industry icons, the term “platform architecture” has become a misnomer, such that banks who are on supposed platforms are not reaping the true value of a platform nor achieving high-performance or differentiated CX. IDC’s keynote will provide clear, actionable insights on
how banks can develop a digital banking platform that truly fulfills their customer experience vision and drives transformative journeys.

The transformative power of Unified Banking has enabled banks to assimilate customer feedback and pioneer unique features faster than industry standards. Unified banking has facilitated a uniform banking experience from front-end to customer servicing, propelling banks to achieve recognition as one of the nation's top 10 banks. This keynote shares real-world regional success stories, inspiring banks to redefine their next-gen customer engagement.

Can banks meet the evolving digital needs and expectations of consumers and business owners? From fast-tracking loans, household banking, and wealth bundling to lifestyle banking, embedded finance 2.0, SME trade financing, and financial access, this showcase is a demonstration of innovations and use cases ready and available to elevate banking offerings and enhance customer experiences. The new era of banking is about bringing banking to the customer with confidence and peace of mind.

Simplicity is key to customer-centric modernization. What strategies enable banks to innovate with control, freedom, and digital speed? This panel explores real-world results from banks that have achieved breakthrough differentiation by breaking free from silos, to become banks consumers love

Open Q&A