Backbase Tour Johannesburg
May 16, 2023 - Johannesburg, South Africa
📍Four Seasons Hotel The Westcliff
Get the latest insights on African banking and digital transformation at this must-attend event.
It’s a fact – the way that customers interact with their bank has fundamentally changed, and their expectations have never been higher. As Africa’s digital economy continues to boom, it’s essential that your bank is able to offer the fully seamless, truly exceptional experiences your customers now demand.
But figuring out where to begin can be tough, so let’s take the guesswork out of things together at Backbase Tour Johannesburg.
Don't miss our exciting lineup of speakers
Ashley Chetty
Head of Digital Channels for Business and Commercial Banking, Standard Bank
Chipiliro Katundu
Group Chief Product Officer, Letshego
Servaas Venter
Sales Lead, FSI for Microsoft South Africa
Lillian Karuri
Group Head of Digital Transition, Business and Commercial Banking, Standard Bank Group
Shameer Patel
General Manager – Personal & Business Banking (I&M Bank Ltd, Kenya) and Director – I&M Bank (T) Ltd, Tanzania
A full day of new ideas and expert insights
May 16, 2023
09:00 - 09:30
Welcome & registration
A warm welcome to everyone joining us at the Four Seasons Hotel The Westcliff. The registration desk will be open from 8:30am.
09:30 - 10:00
Opening keynote 2023
We live in the platform era, and banks need to get with the times. In this opening keynote, Backbase SVP Strategy Tim Rutten will kick things off by sharing our Engagement Banking vision and our progress in building the future of finance.
Tim Rutten,
EVP, Chief of Staff, Backbase
10:00 - 10:30
Maximizing the value of your digital transformation
In this insight-packed session, Yasmine Jerbi, Senior Digital Strategy Consultant at Backbase, will share practical tips on constructing a roadmap that gives you the fastest time to value, from building your business case to measuring ROI.
Yasmine Jerbi,
Senior Digital Strategy Consultant at Backbase
Pedro Besugo,
Head of Strategy and Business Development, African Banker
10:30 - 11:00
Break
Enjoy a quick coffee break and get ready for more learning.
11:00 - 11:40
Banking leadership panel: global insights with local contexts
Bhavin Lala,
Director, Deloitte Africa
Mokgethi Nyatseng,
Group Head of Technology, Letshego
Farouk Laabidi,
General Manager, Assaray Trade and Investment Bank
Lillian Karuri,
Group Head of Digital Transition, Business and Commercial Banking, Standard Bank Group
Michael Mwangi,
Head of Digital Business, I&M
11:40 - 12:20
Retail banking & customer case
Join this session to explore why financial wellness is gaining momentum in the post-pandemic world. You’ll also find out why Retail Banks must enrich their customer experience with data-led insights to stay ahead of their competition. All this, plus lessons learned from our customers, exciting product demos, and so much more.
Vignesh Damodharan,
Senior Product Manager - Retail Banking
Muhammad Hasan,
Solution Engineer
Shameer Patel,
General Manager – Personal & Business Banking (I&M Bank Ltd, Kenya) and Director – I&M Bank (T) Ltd, Tanzania
12:20 - 13:00
Unlocking the digital lending opportunity
In an extremely competitive landscape of alternative lenders, bigtech & fintech disruptors, banks and credit unions often struggle to deliver the lending experiences their customers demand. Digital lending being the top priority for banks in 2022, Bakhtier Pulatov, Backbase’s Lending Product Director will deep dive into how financial institutions can transform their lending journeys to increase conversions, lower cost and engage customers better.
Bakhtier Pulatov,
Product Director Lending at Backbase
Fabian Fanton,
Solutions Engineer at Backbase
Chipiliro Katundu,
Group Chief Product Officer, Letshego
13:00 - 14:00
Lunch
14:00 - 14:40
SME keynote: The one-stop shop that wins small businesses for life
In this interactive session, our product leaders will show you how Backbase supports business banks at every stage of their customer lifecycle, from opening accounts to upselling loans. With exciting demos and inspiring customer stories, this session is one you won’t want to miss.
Sachin Mukesh,
Sr. Product Manager at Backbase
Fabian Fanton,
Solutions Engineer at Backbase
Dominic Provençal,
Head of Business Banking at MCB Group
14:40 - 15:10
Predictable Execution: The formula for digital transformation success
Most digital transformation projects fail to deliver real results, let alone on time and on budget. But in this session, you’ll learn how to beat these odds with lessons learned from Backbase customers and key success factors to achieve a predictable implementation.
Heidi Custers,
Digital Transformation Director MEA at Backbase
Ashley Chetty,
Head of Digital Channels for Business and Commercial Banking, Standard Bank
15:10 - 15:30
Break
15:30 - 16:00
Backbase & Microsoft: delivering customer and employee innovation
In this collaborative session, our experts will demonstrate how your bank can benefit from combining the Backbase Engagement Banking Platform with Microsoft Cloud for Financial Services, allowing you to future-proof your operating model and develop truly innovative digital solutions.
Jeroen Unger,
Global Cloud Sales Lead
Servaas Venter,
Sales Lead, FSI for Microsoft South Africa
16:00 - 16:15
Closing word
Let's wrap up this insight-packed event with a few closing remarks from the Backbase team.
Tim Rutten,
EVP, Chief of Staff, Backbase
16:15 - 17:15