Digital banking has revolutionised the way we handle our finances, and with the constantly changing consumer technology landscape, the banking industry must keep up with the times to provide the best possible service to their customers. As the world becomes increasingly digital, the role of physical branches is becoming less relevant, and customers now have the ability to manage their finances from the comfort of their own homes.

The Digital Banking Summit this year discusses themes including evolving needs of customers, the impact of the digital revolution, and the data and technology required for banks to stay ahead of the competition. Going along the lines of these themes, Backbase will be deep-diving into the future of customer engagement.

Sales Director of Backbase ANZ, Jeremy Thomas will be hosting a panel at 1:20pm on “Reinventing Customer Engagement Through Unique Experiences” during the summit. Joining us on the panel includes

• Alison Lee, Transformation Director, Business Banking, Macquarie Group
• Asha Rao, Chapter Lead Digital Tribe, ING
• Andrew Branwhite, Head of Brand & Advertising, MyState Limited

The event will bring together senior executive leaders from some of the biggest banks in Australia, including Macquarie, ANZ, AMP, Avenue Bank, and HSBC, among many others. Attendees can look forward to a day full of insightful panel discussions, engaging keynotes, and interactive workshops.

Meet the Backbase ANZ team at the conference at Booth 16 or over networking coffee and lunch.

If you do not have a conference pass, reach out to us and we can arrange for complimentary entry for fellow banking leaders.