GreaterBank blue 300x45 - Case Study: Greater Bank's Reinvention Journey


Case Study / Retail Banking

Australia’s most trustworthy bank’



Greater Bank Visuals 300x117 - Case Study: Greater Bank's Reinvention Journey

“For Greater Bank to remain relevant and compliant in a rapidly changing environment with an uncertain future, we need to optimise our agility.

To do this, we are transforming our business to deliver new and better outcomes focused on our customers and employees by reimagining and future-proofing our technology, processes, and offerings.

Through this, we aim to launch a revitalised digital bank within two years.


The Bank

Currently rated (May 2020) by Australians as the ‘most trustworthy bank’, Greater Bank this year celebrates 75 years in business. Starting as a customer-owned business which offered the people of Newcastle, Australia interest free loans, Greater Bank remains a customer-owned bank, but now boasts over 280,000 customers and more than $7 billion in assets under management. It has also accrued a long list of industry awards including Money Magazine’s 2020 Best Savings Account for its Life Saver product and coming in at #6 on the Australian rankings of Forbes The World’s Best Banks 2020.


Greater Bank’s digital transformation program has been formed in response to the strategic (disruption and need to remain relevant), commercial (need to remain competitive) and operational (end-of-life legacy technology and struggle to remain compliant) challenges associated with the bank’s current (legacy) core banking system and ways of working.


Download the case study to learn how Backbase is part of Greater Bank’s reinvention journey.

Trusted by leading banks around the world

Read Greater Bank’s success story to learn how you can start your own transformation journey.

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