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How SECU optimized the member-first experience and vastly increased its members’ digital engagement

Discover how Backbase helped the State Employees’ Credit Union (SECU), a North Carolina-based credit union managing nearly $50 billion in assets, accelerate its digital transformation.

Like all financial institutions, the transformation to offer a modern, digital platform that meets members’ needs became vital to remain successful. To ensure their place in the years to come, SECU set out to upgrade their members’ digital experience. With this goal in mind, SECU enlisted the help of Backbase to further define their digital roadmap and accelerate digital transformation.

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Key figures

The out-of-the-box capabilities of the Backbase Retail Banking solution accelerated the launch of SECU’s mobile banking application within just one year, giving the 2.5 million members the means to manage their financial lives via any mobile device, when and where they like.

643K

onboarded users

24K

new users each month

<12

month from ideation to launch