Consumer behavior has changed, now banks must change with it
Supporting our employees and supporting our customers is top of mind. With good reason. Recently a panel of experts dug into the changing landscape.There are no easy answers, but maintaining safety while still ensuring people can access their finances was a key issue.
From physical to digital
Covid-19 is making us lean more and more on digital technology. But that makes us wonder about the future of the branch. Industry analyst Ron Shevlin believes that it still has a place, even after the health crisis ends.
We can’t help but think of the economy
It’s perfectly natural to worry about the economy, even when there are more pressing matters at hand. That’s why we’re glad that Stuart Sopp, CEO of US challenger bank Current, came by. A lot was discussed, including how little things like virtual check deposit is helping Americans use their government stimulus money.
Digital transformation means always improving
The more we stay home, the more it becomes apparent how much we need digital technology. But as companies race to transform themselves, Jouk Pleiter sat down with African Banker to share how a digital transformation isn’t a one-and-done kind of thing, but rather about continuous self-improvement.
Where there’s a challenge, there’s a potential to make a meaningful change. We’ve thought a lot about credit unions and community banks recently — about their ability to make a meaningful impact on small communities. Digital can make that happen, so we’re taking a look at the challenges they often face on the road to change.
A Continent in Change
Digital technology has the power to create opportunity for the people it reaches. With African Banker, we explore what that means for the African continent.
“You are in the business of giving my kids an education.”
Banks are meant to help people. Neal Cross, the former CIO of DBS, gave us an impassioned reminder of what this industry stands for. In the age of Covid-19, this feels especially meaningful.