From Silos to Omni-Channel

How and why to make it happen

Traditionally, banks are often challenged by their own legacy: siloed product lines, combined with new channels being added over time, result in noticeably-broken, choppy customer experiences across different touchpoints.

In the age of the Neo-Reality, neobanks and big tech are picking up the slack, winning over millions of customers through tailored digital experiences that seamlessly support their daily lives.

The only way for traditional banks to survive the Neo Reality, is to move away from silos — which limits innovation speed and customer satisfaction — to a digital-first and omni-channel approach.

The Backbase Digital-First Banking Platform enables your bank to combine the best of old and new by placing an out-of-the-box customer experience layer on top of your legacy systems.

To further explore how your business can become Digital-First, we’ve prepared an insightful deck that explains how to transition from silos to omni-channel to you and your team.

Get our latest research insights and weekly updates. Sign up now
Cookies on Backbase
We and third-parties use cookies on our website. We use cookies for statistical, preferences and marketing purposes. Google Analytics cookies are anonymized. Your preference can be changed by clicking 'Change options'. By clicking 'Accept' you accept the use of all cookies as described in our privacy-statement.
Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preferences
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.