Press Release, 3 March 2020

Backbase Helps Banks
Cut Onboarding Time by
80% & Boost Operational Efficiencies by 30%

  • Marketing
  • March 3, 2020

New Onboarding and Origination Solution Makes Substantial Impact to both a Banks’ Top and Bottom line; Offering Out-Of-The-Box Frictionless Journeys to Make it Easier to Welcome New Clients And a Powerful WorkFlow Engine to Support its Employees Back-Office processes.

Amsterdam, 3 March 2020 – Backbase, the digital banking software leader, today launches its next generation Onboarding & Origination solution across Retail, SME/Business and Corporate Banking, and Wealth Management. The modern, turn-key solution allows financial institutions to optimize their customers buying experience, fully digitize onboarding and product origination operations and maximize their business agility.

Digital-first challenger banks have been extremely successful in acquiring new customers. The simplicity of opening an account is the main driver, and a key component of this is the use of modern technology that converts customers within minutes and significantly lowers acquisition costs. The frictionless and speedy experiences provided by neo-banks have raised the bar on customer expectations globally.

In stark contrast, some traditional banks’ onboarding can often take up to 60 minutes of manual processes in a physical branch and, for commercial customers, an average of 20-90 days, costing an estimated $25,000 of lost revenue. Therefore, financial institutions are under increasing pressure to rethink their onboarding and origination journeys to both decrease levels of customer dropouts and optimize operational costs. 

Using the Backbase Onboarding and Origination Solution, banks can cut onboarding times by 80%, reduce operational costs by more than 30% and go-to-market 18 times faster. Financial institutions can buy and build their solutions either by adopting out-of-the-box banking apps or using the platform to develop their own unique customized capabilities.

Additionally, Backbase removes implementation and procurement friction for it’s customers by providing access to fully pre-integrated best-in-class FinTech players via their rich Open Banking Marketplace. Ranging from KYC, e-signature, AML/PEP and virtual assistants, banks can leverage Backbase’s FinTech ecosystem to go to market even faster and innovate at speed.


Jouk Pleiter, CEO of Backbase commented:

“We have been piloting this next generation solution over the past 12 months with various customers around the world. We are extremely pleased with the results. It’s incredibly fast to implement, extremely versatile in the way it integrates and complements existing systems, and it brings a very sound ROI for our customers. Aside from the established ROI advantages, this new solution helps banks and credit unions orchestrate their full customer lifecycle – from onboarding and product origination, to customer support and regular customer background / compliancy checks. Additionally, our recently launched Backbase-as-a-Service enables banks to consume all the new Onboarding and Origination capabilities directly from the cloud. It’s all part of the larger Backbase Platform vision that enables banks to break free from legacy applications and take full control of their digital future”.

The new Backbase Onboarding & Origination Solution is globally available as of today.

About Backbase

Backbase’s Digital-First Banking Platform powers seamless customer experiences, unifying data and functionality from core banking systems and innovative fintech partners. We believe it is vital that banks evolve and maintain superior digital experiences in order to retain privileged control of the customer relationship, drive efficiency, stave off new competition and continue to grow.

More than 100 large financials around the world have benefitted from Backbase’s omni-channel, Digital-First Banking Platform, including ABN AMRO, AIB, Barclays, Banamex, Bank United, BNP Paribas, Central1, Citi bank, Citizens bank, CheBanca!, HDFC, Hiscox, IDFC First, KeyBank, Lloyds Banking Group, Metrobank, Navy Federal Credit Union, PostFinance, RBC, Societe Generale and Westpac.

Industry analysts continue to recognize Backbase’s front runner position. Backbase was named a Leader in the Forrester Wave (TM): Digital Banking Engagement Platforms, Q3 2019. The 2019 Ovum Decision Matrix lists Backbase as the Ultimate Digital Banking Platform Market Leader.

Media Contact

If you have any questions on Backbase or want to schedule an interview, please contact:

Backbase Marketing
Jacob Bontiusplaats 9
1018 LL, Amsterdam
The Netherlands
[email protected]
+31 20 465 88 88


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