Press Release, December 9, 2020

DigiBankASIA selects Backbase to power engagement banking for its new digital bank UNO

DigibankASIA will use Backbase’s world leading engagement banking platform to design and automate customer onboarding, account opening, origination and self-service processes for UNO – Southeast Asia’s first full spectrum digital bank

  • Backbase Marketing
  • June 7, 2020

Philippines, December 9, 2020 – Backbase, a Global Engagement Banking software provider, has been selected by DigiBankASIA to offer its full-stack digital engagement banking platform solution for UNObank. Together with ecosystem partners Mambu and Amazon Web Services (AWS), Backbase is powering UNObank to deliver a full spectrum of digital financial services for its initial launch in the Philippines.

Jouk Pleiter, CEO and Founder of Backbase said “We are delighted to be chosen by DigiBankASIA to support the launch of UNObank. Our engagement banking platform and solutions have proven itself in other markets and will provide a complete front-to-back solution, agility and creativity that is needed for UNO to become loved by their customers. Being the first-of-its-kind in Southeast Asia, we are excited to support UNO in its digital-first ambition to democratize access to digital financial services and products for users in the Philippines and the region.”

Backbase’s engagement banking platform is designed to digitize and streamline UNO’s entire customer lifecycle, including onboarding and origination, as well as support the capabilities of next-generation experience management. Backbase’s solutions give UNO greater control to develop, maintain and optimize its end-to-end customer experience management. Its widget-based architecture provides the flexibility and agility for UNO to seamlessly orchestrate digital experiences on a centralized platform, across all user touchpoints.

Manish Bhai, CEO and Co-Founder of UNO said: “Backbase’s global expertise, strong track record and suite of best-in-class solutions were critical in our deciding factor for the right engagement banking platform partner. Together with AWS and Mambu, we are confident that the Backbase Engagement Banking platform is flexible and robust for us to scale up, evolve and adapt for the digital economy in the present and many years ahead.”

Puneet Gupta, Chief Technology Officer of UNO said: “Our vision is to create a digital bank that adapts itself to every user. To do this the underlying platform has been designed ground-up using a combination of microservices and serverless architecture that allows itself to organize itself based on the context of the end user. And Backbase is an integral part of the same.”

Riddhi Dutta, Regional Director for ASEAN and India of Backbase, said: “Philippines is expected to have the largest market share migration in the Asia Pacific region according to our Fintech and Digital Banking 2025 report co-published with IDC. As more customers in the Philippines move towards digital-first banks, about 80% of the population are predicted to open new bank accounts with other banks that offer digital services. With that, we are excited to be at the helm of supporting UNO launch its full-service product in this accelerated pursuit of digital-first.”

About Backbase:

Backbase is on a mission to transform the broken banking system, so financial institutions don’t just interact—they engage—with the people they serve.

That’s made possible with the Backbase Engagement Banking Platform—powering all lines of business on a single platform, including Retail, SME & Corporate and Wealth Management. From digital sales to everyday banking, the platform’s entire design focuses on a seamless and captivating experience for both customers and employees.

Industry analysts Forrester, Ovum and Celent continuously recognize Backbase’s front-runner position, and over 150 large financials around the world are powered by the Backbase Engagement Banking Platform—including AIB, Barclays, Banamex, Bank of the Philippine Islands, BNP Paribas, Bremer Bank, Islands, Citibank, Citizens Bank, CheBanca!, Discovery Bank, Greater Bank, HDFC, IDFC First, KeyBank, Lloyds Banking Group, Metrobank, Navy Federal Credit Union, PostFinance, RBC, Société Générale, TPBank, Vantage Bank Texas, Westpac and Wildfire CU.

About DigibankASIA & UNO

DigibankASIA is a Singapore headquartered fintech with a vision to create the first full-spectrum digital bank for South East Asia. It’s on a mission to provide a single app to solve all your financial needs with speed & ease. DigibankASIA has selected Philippines for the pilot launch of its Digital Bank UNO and is currently working with the regulators to obtain the necessary license. UNO has been founded by a seasoned team of banking, financial services and technology veterans with combined 75 years plus of experience amongst them

UNO has an AI-first approach to Banking and it’s Cognito platform weaves in AI at its very core with innovative ways to use advanced machine vision and learning models on customer onboarding, transaction authorizations, alternate data based credit scoring, product & interface personalization at an individual level to advanced security, risk and privacy management patterns.

Media Contact

If you have any questions on Backbase or want to schedule an interview, please contact:

Backbase Marketing
Jacob Bontiusplaats 9
1018 LL, Amsterdam
The Netherlands
[email protected]
+31 20 465 88 88


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