Press Release, 9 September 2021

Backbase Recognized as a Leader in Digital Banking Engagement Platforms and Hubs Evaluations by Independent Research Firm

“Backbase sets the pace in feature breadth and future capabilities”, according to Digital Banking Engagement Platforms Report

  • Marketing
  • September 9, 2021

AMSTERDAM – 9 September 2021 – Engagement Banking technology provider Backbase announced today that it has been named a leader in The Forrester Wave™: Digital Banking Engagement Platforms Q3 2021 report, as well as a leader in The Forrester Wave™: Digital Banking Engagement Hubs, Q3 2021 report.

These reports by independent research analyst firm Forrester show how each vendor measures up and aims to help banks select the right partner for their engagement banking platform strategy. In both reports, Backbase was evaluated among the most significant vendors across 35 (DBEP) and 30 (DEBH) criteria respectively.

In the Digital Banking Engagement Platforms Wave, Forrester states that

“Backbase has some of the most comprehensive retail, business, and corporate banking apps and services in this evaluation. The solution stands out for its architectural sophistication, flexibility, and extensive delivery options and shows no real weaknesses today.”

The DBEP Wave goes on to state that Backbase is a good choice for banks seeking a solution that provides both state-of-the-art technology and broad off-the-shelf business capabilities, as well as the necessary customer experience flexibility. We believe these benefits make Backbase a strong partner for any bank that wants to adopt a legacy-free, unified platform approach, while at the same time delivering the right off-the-shelf capabilities and still have the flexibility to optimise their offerings tailored to their customers.


Jouk Pleiter, CEO and Founder at Backbase:

“We are proud to see that, in our opinion, we’ve further solidified our position as a leader in Engagement Banking. We started our journey with an ambition to disrupt the industry by offering something radically different: a legacy-free, unified platform, delivering seamless experiences for both customers and employees. We believe the recognition from such a respected analyst firm validates our vision and strategy. We will continue to deliver on it by further building our Engagement Banking Platform, combining best-in-class technology with the execution leadership required to help our customers, banks of all sizes, unlock the value of their digital transformation.”

All the insights and scores can be found in the full report: Download The Forrester Wave™: Digital Banking Engagement Platforms Q3 2021.

About Backbase

Backbase is on a mission to transform the broken banking system, so financial institutions don’t just interact—they engage—with the people they serve. 

That’s made possible with the Backbase Engagement Banking Platform—powering all lines of business on a single platform, including Retail, SME & Corporate and Wealth Management. From digital sales to everyday banking, the platform’s entire design focuses on a seamless and captivating experience for both customers and employees. 

Industry analysts Ovum and Celent continuously recognize Backbase’s front-runner position, and over 120 large financials around the world are powered by the Backbase Engagement Banking Platform—including AIB, Barclays, Banamex, Bank of the Philippine Islands, BNP Paribas, Bremer Bank, Islands, Citibank, Citizens Bank, CheBanca!, Discovery Bank, Greater Bank, HDFC, IDFC First, KeyBank, Lloyds Banking Group, Metrobank, Navy Federal Credit Union, PostFinance, RBC, Société Générale, TPBank, Vantage Bank Texas, Westpac, WSECU and Wildfire CU.

Media Contact

If you have any questions on Backbase or want to schedule an interview, please contact:

Backbase Marketing
Jacob Bontiusplaats 9
1018 LL, Amsterdam
The Netherlands
[email protected]
+31 20 465 88 88


Get our latest research insights and weekly updates. Sign up now
Cookies on Backbase
We and third-parties use cookies on our website. We use cookies for statistical, preferences and marketing purposes. Google Analytics cookies are anonymized. Your preference can be changed by clicking 'Change options'. By clicking 'Accept' you accept the use of all cookies as described in our privacy-statement.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.