Backbase will be providing a demo of their new technology to help banks reduce the traditional manual and paper-based onboarding processes during a typical customer onboarding. Up to now, these old onboarding processes involved increased costs for banks by using computer-assisted, electronic document processing, and did not provide any real levels of engaging customer experience. Backbase’s new technology is about to change that.
Backbase has developed this new technology to answer to these challenges banks face, and will be showcasing their demo known as ‘60-Second Onboarding’ at FinovateFall 2016.
This will leverage the latest modern mobile technology for simplified Know Your Customer (KYC) and seamless data-gathering technologies such as Optical Character Recognition (OCR) for scanning passports or credit cards combined with facial recognition. Powered by the Backbase Platform, this new technology will introduce true omni-channel onboarding across mobile, tablet and desktop. Following FinovateFall 2016, banks will be able to leverage these generic patterns and adopt the Backbase best-practice for fast, simple, seamless omni-channel onboarding.
It has become a necessity for banks to address their customers’ need for a real time, effective process that enables them to engage with the bank in the way they choose, and across multi-channels, to initiate requests. Banks need to realise the importance of being able to obtain the customer’s information at the first step of the customer journey and the customer lifecycle, regardless of the channel used.
Backbase, an innovative banking software company helps banks go digital by creating products around customer-centric design principles, enabling seamless digital experiences for bank customers across multiple devices and customer touch points.
Since 2007, Finovate conferences are well known for discovering the latest technological innovations in the banking and financial sector with over 700+ fintech companies having taken the stage in NYC, London & San Francisco. This year Finovate Fall 2016 is taking place in New York on the 8-9 September and will be showcasing cutting-edge banking and financial technology in a unique demo-only format.