Banks with siloed systems often have a broken, problematic user experience. But we can help with an omni-channel layer that reuses underlying systems. This decreases cost for you, but more importantly, completely revolutionizes the journey for your customer.
Siloed banks usually have different divisions for each segment and product line, with each one building or purchasing their own technology stack. Throw in new channels added over time and the whole process becomes fragmented.
Typically, this results in three key issues:
Backbase clients can onboard customers in 6 minutes or less.
Automated, personalized advice throughout your customer’s financial life, based on usage.
Self-servicing for any customer, at any digital touchpoint, at any moment in time.
Support your customer through the Bank Employee portal or live through an iPad in the branch.
