Entitlement management, unlimited users, and third-party transaction export & integration are just a few of our tools that simplify corporate lives.
Create Seamless Omni-Channel Customer Experiences
Everything in one place - Unify content and functionality from multiple back-end systems into a unified customer experience across web and mobile touchpoints.
One Platform, Any Touchpoint - one central digital platform to orchestrate seamless, personalized, experiences across any channel and device.
Accelerate - your Digital Transformation with a robust digital platform that enables your bank to create a digital first business.
My Money Dashboard
Create ‘My Money Dashboards’ targeted to different customer segments.
Total end-customer control: add or remove widgets and create customized dashboards with drag and drop functionality.
Personal preferences remembered for every device so customers can easily navigate to their personal dashboard, optimized for the relevant device.
Display actionable insights and targeted promotions to individual users.
Accounts and Products Overview
Aggregate balances can be viewed or downloaded as needed, while the Backbase app provides on-the-go overviews.
Clear, graphical views help to identify trends.
Set favourite accounts for easy, application-wide access.
AI provides the ability to predict customer actions.
Alerts where needed and simple repair actions.
Optimize investments in various currencies and cut exchange rate costs.
Unified Money Movement
Intuitive money transfer tools, which support multiple types of transfers, including Person to Person (P2P) or Account to Account (A2A) or Member to Member (M2M) payments.
Both domestic and international payments are supported.
Scheduled and recurring payments are supported.
Integrates with social address books so customers can securely transfer money to friends via an email address or mobile phone number.
Review tool to monitor pending and scheduled payments.
Automated processing and export of letters or documentation, like Letters of Credit and Letters of Guarantee.
Real-time, 360 degree views of all transactions.
Spot, forwards and futures contracts handled in real-time with ease.
Connect easily to other Trade Finance parties via APIs.
Detailed access and permission levels for all business functions, including approval levels and limits.
Easy reflection of organizational structure through the ability to manage company’s, accounts groups, users, and permission profiles.
Reduced risk by fine-tuning user’s ability to create and approve payments per type, amount or even device.
Facilitates easy management of all aspects of PISP, AISP and open banking.
Cash and Liquidity Managment
Real-time Liquidity Management backed up with powerful reporting.
Complete online reporting and analytics for Liquidity Management structures.
Cut operational complexity and costs with best-in-class self-service capabilities.
Easily integrated with existing cash management systems.
Powerful graphing capabilities simplify complex information to support decision making.
Boost customer revenues with enhanced ability to harvest up-sell and cross-sell opportunities.
Reduce friction - create one global customer identity from any number of sources and enable single sign-on across multiple (back-end) applications.
Full control - grant access to the right person, with the right permissions, and the right time with our rules engine and contextual access management.
Adaptive security - provide a secure experience with a broad range of second factors that are customizable for the level of risk of your app.
Password-less - create an experience that balances security and usability.
Customers can set thresholds for individual users.
Real-time information for users on every step of payment or contact workflows.
Personalised lists show users which items require action.
Comment on payments or contacts to inform next users in a workflow.
Easy setup in Entitlements with profile templates.
Intuitive user interface allows multiple approvals and rejections in one action.
Mobile alerts and access to outstanding approval requests on the move.
Multi-bank and credit card account aggregation.
Total net-worth insight, across multiple banks, real-time, within one superior customer experience.
Leverage 3rd party account data to drive smart sales campaigns and increase share of wallet.
Integrate strong customer authentication capabilities to authenticate online payments.
Actions and Notifications
In-app notifications web and mobile.
Outbound notifications like push messages, SMS, email alerts, and more.
Notifications of unusual spending and low-balance warnings.
Sharing relevant personal finance insights or saving challenges.
Income/expense reports weekly, monthly, and annual.
Targeted merchant-funded offers based on actual spending behavior.
Create smart actions to receive alerts or automate payments.
Secure Message Center
Easy integration with the existing customer contact center or front-office communication platform.
Secure mail messages can be used for any type of query, including those related to accounts and transactions, product information, or the explanation of an error message.
Secure Message Center is directly integrated with Notifications and Smart Actions, enabling notification of customers on the success or failure of scheduled payments, account balance alerts, when a daily limit increase is requested, and more.
Net Worth - Based on aggregated view over banking products, provide a net worth overview. Allow users to manually add other assets, such as a holiday home or other assets/debts.
Smart Savings - Allow users to round up transactions and contribute automatically to a savings goal. Easy configuration by the end-customer.
Subscription Overview - Provide more insights into the recurring transactions (i.e. bills, subscriptions), by identifying spending patterns. Allow customers to take more informed decisions.
Enable your employees
Give your employees the tools to best support your customers and instantly react to ever-changing corporate needs.
Backbase User Management
One Place - to manage all your users, groups and their devices, mastered in Backbase Identity or from your existing Identity Management systems.
Self-Service - Administrators can control user management from a top-level view, and they can delegate administrative access across the organization to better serve their end users (enable/disable/reset/etc).
Empower End-Users - delegate user management rights directly to end-users, so they can create new accounts, manage profiles and control their own data.
Audit - enable employees to view the activity log for a user of company.
Better support - quickly service your customers when they have issues their online or mobile banking apps.
Fine grained access control - Easy to configure and making use of job profiles, account groups and limits.
Self-service - Put your customer in the driver's seat managing entitlements by themselves or manage it for them.
Manage 3rd Party access - Allow your customer to grant third parties to access their accounts and define what they can do.
Approval policies - Define and enforce the rules, tailored to your and your customers needs, that drive the segregation of responsibilities.
Seamless integration with other Backbase services, that will allow entitlement policy enforcement at button level.
Backbase 360 Customer View
Create the full picture - Aggregate customer data from multiple sources, such as your CRM, your core-systems and 3rd party data providers into a single view.
Tailor made authorization - Set granular access rights and entitlements for your front-office employees' authorizations in relation to your customers' data and products.
The right help at the right time - track user behavior across multiple channels and interactions and make sure your adviser understands the steps a customer had already taken in order to respond accordingly.
Relevant recommendations - empower advisors to understand your customers' financial situation, and enable them to recommend suggestions for improvment.
Backbase Case Management
Easy-to-use - task-focused apps, providing your employees and customers with a delightful experience at every digital touch point
Connect and streamline - people, processes, data, and content in both structured or dynamic unstructured business processes.
Unify and accelerate - these interactions for better, faster, smarter decisions.
Increase sales - assist customers with complex transactions, convert more sales and provide just-in-time sales support across all customer preferred channels.
Fast time to Market - leverage pre-build accelerators for customer onboarding, account opening, loan/credit origination and self-services processes.
Backbase CRM Integration
CRM integration - Backbase easily integrates with your existing CRM systems (e.g. Salesforce, Microsoft Dynamics, Oracle CRM).
Embed Backbase in your CRM - Re-use Backbase widgets (capabilities) directly embedded in your CRM desktop.
Embedded CRM in Backbase - Re-use your CRM capabilities as widgets and run them embedded in your Backbase portal.
Campaign Management – by combining data from your CRM and from the Digital Banking world you can create highly personalized and relevant offers, increasing your share of wallet with your customers.
Equip your digital teams
It’s not just our technology. We help you build digital squads so you can quickly innovate and respond to whatever comes next.
UX Designers Design System
Provides guidelines and UI components, supporting designers and developers in staying fully aligned throughout the development cycle.
Enable rapid prototyping via an always up-to-date Sketch Template that is fully aligned to the component library used by the engineering team.
Sketch Templates contain core visual styles - components, color swatches, iconography, and templates give designers an accelerator for UI/UX.
Leverage the Living Styleguide as a centralized place for all the existing UI components used across all widget collections.
Digital Marketers Content Management
Multilingual and multi-country - create experiences in multiple languages and locales.
Integrated content management - allows for re-use of the same content across multiple pages and applications.
Visual Editor - use the Page and App editors to easily configure all your web and mobile apps on the fly - without coding.
Compliant - Integrated user management and auditing capabilities to manage all interactions across your digital channels.
Digital Marketers Campaign Management
Leverage your data - Track customer behavior and preferences and connect to multiple data sources to fuel your campaigns.
Efficient - create and manage campaigns in a single location and distribute them in multiple presentation formats.
Run everywhere - run and optimize your campaigns across all your digital touchpoints - both web and mobile.
Valuable insights - Integrated analytics and reporting on campaigns effectiveness.
Business Engineers Visual Modeling
Streamline - onboarding journeys with Backbase frictionless digital Account Opening solution for a true omnichannel experience.
Go-fast - Create easy to use origination flows, with instant loan quotes, real-time approvals and automated fulfillment.
Go-paperless - go digital with straight-through processing (STP) and all-digital process that can be executed without paper and human involvement.
Easy modeling - allowing business engineers to model service orchestration, task flows, and much more in technically-executable yet easy to understand diagrams.
DevOps Engineers DevOps
Open standards - The Backbase technology stack is fully based on open standards and taps into large global developer ecosystems.
Flexibility - Our SDKs and modern architecture give you a robust digital platform foundation, and your developers the flexibility to quickly create new capabilities.
Software Development Life Cycle - Backbase provides best practices and recommended tools for all stages of the SDLC while easily fitting into your existing process.
Release faster - Adopt the best practices of DevOps and learn how to deliver software faster, improving its quality and your overall development process.
Software Engineers Software Development Kit
Optimized and open rendering strategies for any web-based channel.
Create hybrid, mixed (hybrid + native) or fully native mobile apps for Android and iOS.
An opinionated set of tools, libraries, and best practices to deliver consistent high-quality back-end services.
Client & API code generation tools to speed up development time and align the needs of front-end and back-end services development.
Learning Trails - Trails are guided learning paths through modules and projects that help you cover the most ground in the shortest amount of time.
User Forum - Have a question or an idea? Raise it in the Backbase Community forum. Jump in to meet fellow Backbase experts around the world.
Documentation - One central place to find all the official product documentation, including all the different versions and past releases.
Customer Support - Have a direct line to our experts, any time of the day, via phone or online.
Backbase Open Banking Marketplace
Enrich - your digital banking experiences by leveraging 80+ fintech extensions - that you can find in the Open Banking marketplace - all in one place.
Best of Breed - leverage best-of-breed capabilities that can be easily plugged-in to your Backbase platform.
Go Fast - pick and run with pre-integrated fintech solutions that significantly boost speed and efficiency in your go-to-market strategy.
No lock-in - the Backbase platform is fully open and based on industry-standard API’s, which allows financial institutions to take control of their own digital experience.
Trusted by leading banks around the world
Take the leap
Want to learn more about how our platform can modernize you bank? Just schedule a chat with one of our experts. We’re here to help.