Balancing the need for openness and security Imagine the impact when banking customers suddenly can’t access their bank accounts. Even worse, imagine a customer can suddenly view information from someone else’s account, even carry out transactions. Picture the chaos that ... Read more
What do digital winners like Google have that financial institutions don’t? The answer is a firm grasp of the Customer OS - they get it, in fact they proactively drive it. These companies have found a way to cover all ... Read more
It’s no secret that banks have been blindsided by how much their industry has changed in recent years. Their customer base has moved online, learned to consume services via the smartphone, and come to expect the same UX at every ... Read more
The era of open banking is upon us. This past October 2017, Imran Gulamhuseinwala, trustee for the Open Banking Implementation Entity in the UK, said: "We are one step closer to delivering the potential of open banking for the benefit ... Read more