Future-proof your Operating Model

Switching to a one-platform operating model can do wonders for business – no more siloed infrastructure, legacy systems, and disjointed ways of working.

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70% of digital transformation projects fail – so how can you succeed?

 

Main challenges of digital transformation

Getting anything wrong isn’t the best feeling – but not getting digital transformation right can be very costly for banks, and dent your return on investment.

Symptoms

Low adoption rates:
there isn’t much interest from customers in the digital offering.

Slow time to market:
the project’s taking too long to get to market and innovation is lacking.

Attrition of talent:
the digital experts lose faith in the project and look elsewhere for work.

Causes

Siloed culture:
employees aren’t working collaboratively to achieve the digital transformation goals.

Lack of economic value:
unable to get the support of shareholders because you can’t demonstrate the value of the investment.

Legacy systems:
old technology and locked-in infrastructure is hindering true digital transformation.

Effects

Low return on investment:
you won’t see the money you expect if customers aren’t engaged by digital offerings.

Higher cost of innovation:
spending increases but there isn’t any visible  improvements.

Legacy systems, broken processes, and siloed infrastructure

Often banks jump into building point solutions to try to stay ahead of the pack, fixing one channel at a time – leading to silos and complex IT infrastructure.

Symptoms

Unreliable channels:
digital channels stop working.

Slow time to market:
the project’s taking too long to get to market, updates are slow on new features, and releases are inconsistent.

Increased maintenance costs:
more money is being spent on keeping the engine running rather than innovation.

Causes

Vendor lock-in:
not able to easily transition to a competing partner for innovative technology.

Frankenstein solutions:
solving one problem at a time instead of working toward a holistic approach and innovation.

Siloed culture:
employees aren’t working collaboratively to achieve digital transformation goals.

Effects

Increased operating costs:
the ongoing maintenance fees and working with legacy systems is expensive.

Higher cost of innovation:
Spending increases but there aren’t any visible improvements.

Slow and manual processes

Working inefficiently not only has a negative effect on customers but your employees too – why not take steps to keep them all happy?

Symptoms

Long processing time:
the time it takes to resolve an issue is frustrating for customers.

Increased admin:
there’s a lot of employees focusing on administration and account maintenance issues.

Inefficient training:
getting staff familiar with multiple systems and manual processes is time consuming.

Causes

Siloed view:
there isn’t a 360° customer case overview.

Unsustainable culture:
employees aren’t working collaboratively to achieve digital transformation goals.

Effects

High operating costs:
employees require excessive training so it costs you more in the long run.

Increased cost-to-serve:
it costs more to serve customers who rely on call centers and branch visits; the price tag is 50 times less via mobile.

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Value Insights

Check out our blogs, reports, whitepapers, and more. They’ll give you actionable insights into how you can transform your engagement banking vision into business value.

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