April 22, 2021
Transforming customer experience: BRD – Groupe Société Générale’s digital journey
While at first glance, a digital transformation may seem overwhelming, the right technology partners can guide you through every step of the way. During this webinar, experts from BRD – Groupe Société Générale, IT Smart Systems and Backbase will give you an exclusive look behind the scenes of BRD’s digital transformation and the launch of the ‘YOU’ retail banking app.
Together, we’ll discuss how BRD’s digital strategy came to life in the shape of a unified, digital banking platform that empowers staff with streamlined experiences and significantly improves the customer experience.
Join us and learn:
- How to combine human expertise with digital efficiency
- What is the recipe for a successful delivery
- Why putting customers first leads to measurable business outcome
- How to build strategic communication between your bank and your partners