Customer Stories

Real banks. Real results. Real transformation.

Over 150 financial institutions across 6 continents are modernizing digital banking with Backbase. Here are their stories.

150+

Financial institutions

6

Continents

100M+

End users served

40%

Avg. efficiency gain

All Stories
Retail Banking
Commercial & Corporate
Wealth Management
SMB Banking
Europe
North America
Asia Pacific
Latin America
Middle East & Africa

All Customer Stories

246%

growth in digital banking users

Vietnam's premier bank drives 246% digital user growth with a unified platform

A transformation to modern, intelligent banking that empowers customers through seamless digital journeys and AI-driven innovation.

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75%

digital adoption in 30 days

Preserving white-glove wealth service while achieving 75% digital adoption in 30 days

How the UK's leading integrated wealth manager migrated 35,000 clients while deprecating 20 legacy modules.

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51%

transaction growth

Frictionless banking across 4 island markets drives 51% transaction growth

How MCB unified digital banking across Mauritius, Seychelles, Maldives, and Madagascar in just 11 months.

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2.9M

business banking clients

Canada's 6th largest bank reimagines business banking on a future-proof platform

How National Bank of Canada modernized business banking with a composable, cloud-native architecture.

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82%

customer satisfaction score

Credit union achieves 82% CSAT with frictionless, always-on digital banking

How WSECU transformed member banking with a unified digital platform serving 320,000+ members.

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