Backbase | NBC upgrades business banking with Backbase

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NBC upgrades business banking with Backbase

NBC upgrades business banking with Backbase

National Bank of Canada (NBC), a dominant player in Quebec and Canada’s sixth-largest bank, is undergoing a bold digital overhaul, aimed at delivering a future-proof platform for its business banking clients. Partnering with Backbase, the bank is transforming how it serves businesses, prioritizing flexibility, speed, and scalability while keeping Canadian market needs at the center of the journey.

2.9 million

In an AI-driven world, legacy systems don’t just slow you down — they shut you out of real growth. To compete, banks need a modular foundation built for speed, intelligence, and scale.

customers

CAD $552bn

In an AI-driven world, legacy systems don’t just slow you down — they shut you out of real growth. To compete, banks need a modular foundation built for speed, intelligence, and scale.

in total assets

Montreal, Quebec

In an AI-driven world, legacy systems don’t just slow you down — they shut you out of real growth. To compete, banks need a modular foundation built for speed, intelligence, and scale.

is the headquarters

Goals & challenges

NBC needed more than just a new platform, NBC saw an opportunity to do more than just modernize - it was a chance to reimagine its business banking experience from the ground up. With transformation touching both technology and operations, the bank committed to building a future-ready foundation.

Solution

NBC chose Backbase for three strategic reasons: a proven product roadmap aligned with market expectations, flexible architecture that supports Canadian-specific requirements, and the ability to retain out-of-the-box efficiency while allowing tailored journeys. The transformation journey includes a comprehensive change management strategy, a structured deployment plan, and strong C-level sponsorship.

Results

NBC’s digital foundation is live and already delivering results. Internally, processes are streamlined. Clients now experience a smoother, more intuitive web interface with personalized features and real-time data. Technically, the bank is operating on a scalable cloud platform, with CI/CD pipelines accelerating iteration and release.

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Testimonial

Digital transformation is more than just what the customer sees, it’s about streamlining every layer beneath. With Backbase, we’re modernizing our platform while staying true to our clients’ evolving needs and the unique Canadian market.