The Banking OS that unifies your frontline.
Connect customers, employees and AI agents in one system—so every request runs from first intent to final resolution.
Trusted by 120+ leading banks globally
“We’re onboarding 10X more customers and processing 6 million transactions a month.” • Shameer Patel, I&M Bank
Digital channels start the work.A Unified Frontline finishes it.
Banks have digitized the interaction. But the work behind it still crosses channels, teams and systems—and too often gets finished by hand.
Filed in the app in 30 seconds
Then it crosses the contact centre, ops and the card processor—chased over email and closed by hand, 5–7 days later.
Started online in minutes
Then it stalls on document checks, KYC handoffs and branch paperwork—where a large share of applicants simply give up.
Updated in the app in one tap
Then it’s re-keyed by hand into the core, the CRM and the card system—and drifts out of sync within a week.
Banking that finishes the job.From first interaction to final outcome, on the systems you already run.
Four solutions.One Banking OS.
Modernise everyday banking, serve customers in natural language, deepen relationships and resolve complex work—without creating another disconnected point solution.
Powered by Backbase Banking OS.Every solution shares customer context, bank policies and connections to existing systems—so each new solution compounds the value of the last.
Digital Banking
Modern mobile, web, onboarding and employee experiences that customers adopt and banks can improve continuously.
Learn moreConversational Banking
Let customers and employees assist, transact, resolve and grow in natural language—with responses validated and actions controlled.
Learn moreRelationship Intelligence
Turn live customer signals into timely, personalised next steps that improve customer outcomes, retention and share of wallet.
Learn moreCustomer Operations
Run complex customer requests across front and back office until they are resolved—with people responsible for judgment and exceptions.
Learn moreThe bank they see. The work they don’t.Running as one.
Customers, employees and AI agents work from the same customer context and bank policies while Banking OS coordinates the work through to resolution.
Powered by Backbase Banking OS.Every solution shares customer context, bank policies and connections to existing systems—so each new solution compounds the value of the last.
Move the numbersyour board already tracks.
Acquisition, adoption, efficiency—real production numbers from banks running Backbase today.
containment rate within the first
weeks of launch
50% less live chat within weeks of rollout2x engagement across messaging in 18 months
contact containment out of the box
87% of online chat handled by the assistant12% more customer questions resolved
requests handled since launch in 2021
2.1M+ unique users engaged70% reduction in live chat volumes
“We had set the bar high on the must-haves for our virtual assistant. Our customers are used to a level of service generic chatbots just cannot achieve. Backbase came with all the right experience, training, and tools.”
“Backbase gave us exactly what we needed: control, flexibility, and a foundation we can trust to scale.”
“…create bespoke journeys, and deliver a synchronous experience across both digital front-end and employee back-end channels…”
“The ability to continuously innovate and iterate upon our mobile app via Backbase’s platform has been invaluable.”
Backbase named a Leader in the Forrester Wave™: Digital Banking Engagement Platforms, Q2 2026 — the only “Customer Favorite” of 11 vendors.
The banks that moved first are compounding their lead.See how they did it.
Agentic Banking in action
Give us 90 days.Put one consequential AI use case to work.
Choose the customer or operational problem your leadership team wants solved. Backbase turns it into a controlled production capability—connected to your systems, operating within bank-defined authority and measured against a business outcome.
Days 1–30
Commit
Days 31–60
Build
Days 61–90
Launch