Agentic AI
Backbase
From automating repetitive tasks to transforming complex workflows, AI agents are redefining how banks operate. Backbase Agentic AI turns generative potential into real productivity - embedding intelligent, action-oriented agents directly into your tech stack. These agents don’t just analyze - they act. Orchestrate customer journeys, streamline internal operations, and unlock new efficiencies at scale. It’s the next frontier of intelligent banking, built for execution.
Unified hub for task execution with AI agents
Unlock the full potential of agentic automation with Backbase. Embedded into the AI-powered Banking Platform, AI agents serve as intelligent operators — executing tasks, orchestrating workflows, and acting autonomously across systems. From customer onboarding to servicing and operations, these agents accelerate execution, reduce manual effort, and drive precision at scale. Designed for enterprise-grade compliance and flexibility, they integrate seamlessly into your existing ecosystem — turning intelligence into real-world action.
Autonomous task execution
AI agents operate independently, with built-in orchestration logic to interpret context, trigger decisions, and complete tasks - without human intervention. From onboarding to operations, these agents break down complex workflows and drive execution with speed and precision.
Context-aware adaptation
Agents dynamically respond to live events, behavioral signals, and system triggers. Whether it’s escalating an exception or switching paths in real time, agents act intelligently - always staying aligned with the customer or employee journey.
Seamless integration across systems
Built into the AI-powered Banking Platform, agents plug into your existing core, CRM, and third-party systems with minimal disruption. Every interaction is orchestrated through a unified platform, ensuring consistency and control across all layers.
Bank-grade control & observability
Maintain full oversight with explainable decisioning, audit trails, and policy enforcement built-in. Monitor agent behavior, detect anomalies, and track outcomes in real time - with enterprise-grade security and compliance guardrails in place.
Capabilities
Agent Orchestration
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Coordinate AI agents across the entire customer and employee lifecycle. Built-in orchestration logic allows agents to trigger actions, collaborate with humans, and adapt to real-time signals—autonomously and securely.
Observability
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Track agent performance, detect anomalies, and measure impact in real time. Gain visibility into how agents behave across workflows, from customer interactions to back-office operations.
Marketplace
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Discover, customize, and deploy pre-built agents and orchestration templates. Speed up development, scale faster, and apply best practices from across the Backbase ecosystem.
Developer Kits
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Build and extend agents quickly with SDKs, APIs, and ready-to-use templates. Designed for composability, these kits give teams the tools to craft and deploy AI workflows with precision.
Auditability
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Log every decision. Enforce every policy. With built-in explainability, audit trails, and access controls, you stay in full control of every agent interaction—down to the last action.
Put intelligent agents to work
Backbase
Learn how to launch intelligent AI agents that handle real tasks, adapt on the fly, and deliver standout customer and employee experiences.
Backbase