Turn onboarding into a growth advantage.
Win retail deposits, business relationships and wealth clients with onboarding that connects customers, bank employees and operations. Bring product selection, identity checks, ownership, documents and approvals into journeys built for the relationship you want to win.
Make AI part ofhow your bank delivers.
Connect customer needs to the people, systems, and actions required to fulfil them. Put AI to work with banking expertise and clear control.
Relationship growth
Get new relationships banking sooner.
Connect application completion to the next commercial milestone: a funded account, activated business services or a client ready to begin their wealth relationship.
Operating capacity
Give your people more time for customers.
Bring details, documents and outstanding tasks together so RMs, advisors and operations spend less time chasing information and repeating work.
Bank control
Give every application the review it needs.
Tailor checks and approval paths to the product and customer. Make the evidence and unresolved questions visible when bank judgment is required.
Banking depth across five segments
Different relationships with the detail each one demands.
An individual account, a business with multiple owners and an advised wealth relationship require different information and decisions. Shape onboarding around those differences while reusing the capabilities that belong across the bank.
SME banking
Understand the business and the people behind it.
Capture legal structure, ownership shares, control persons and signatories alongside the business documents needed for review.
Retail banking
Convert intent into an active account.
Connect product selection, identity verification and account setup to the customer’s next step: funding and everyday banking.
Private banking
Preserve personal service through complex onboarding.
Enable RMs to apply on behalf of clients, keeping relationship roles, powers of attorney, financial profiles and supporting documents together.
Commercial banking
Connect the agreed relationship to the work of opening it.
Bring RM-led proposals, service pricing, client review, linked entities and document requirements into the onboarding journey.
Wealth management
Prepare the relationship for the advisor.
Collect the client’s financial profile and supporting evidence in a shared onboarding journey, with questionnaire and document tasks visible to the client and advisor.
Don’t let a request for help become a stalled application.
A missing document or a question about ownership can slow a promising relationship. Connect digital onboarding with bank-employee assistance, so customers can get help and your teams can continue from the work already completed.
Make the next step clear.
Give customers a guided path through the application, with visibility into what is outstanding and help when they need it.
Spend less time reconstructing the application.
Give relationship managers, advisors and operations teams the customer context, completed steps and outstanding work they need to help move the application forward.
Customers, bank employees and AI agents work as one to move applications forward—with shared context and bank-defined authority.
Banking that finishes the job.From first interaction to final outcome, on the systems you already run.
Make complex cases easier to assess
Missing ownership information, incomplete evidence and questions from screening need more than another form. Bring the relevant details into review and keep the next action clear for the bank and the applicant.
Set the requirements for the relationship.
Configure information, document and review steps around the customer, product and legal structure.
Prepare evidence for bank judgment.
Bring documents, entity information and AI-assisted findings into the review context, with unresolved questions visible to the reviewer.
Keep open work visible.
Use case tracking, assigned tasks and escalation to coordinate applications that require additional evidence or approval.
Banking that finishes the job.From first interaction to final outcome, on the systems you already run.
Connected through Banking OS
Improve onboarding across the systems your bank runs.
Connect the customer journey and bank work to identity, business verification, document, CRM, core and funding services. Start with a defined onboarding journey and scope the integrations and operating changes around it.
Banking OS coordinates work across connected systems. Existing systems of record retain their role; integration and configuration remain part of delivery.
Growth and operational change,demonstrated by customers.
Acquisition, adoption, efficiency—real production numbers from banks running Backbase today.
New customers onboarded per month, up from 2,000.
Part of the bank’s broader digital transformation.
Legacy onboarding modules retired.
A unified platform simplified the client and advisor experience.
“By creating a seamless, unified digital banking platform, we’ve been able to offer state-of-the-art onboarding for customers…”
Subah Al Zayani · Chief Executive, Retail Banking · NBB
Backbase named a Leader in the Forrester Wave™: Digital Banking Engagement Platforms, Q2 2026 — the only “Customer Favorite” of 11 vendors.
The banks that moved first are compounding their lead.See how they did it.
Extend the value of a better start.
Extend your digital banking experience or pursue an agentic banking priority. Choose the capabilities that support your next business case.
Agentic Banking
Customer Operations can work with your existing digital banking stack. The wider suite gives you additional options as your priorities evolve.
Build the business case around your bank.
The decisions behind your first onboarding journey.
Choose the journey with a clear business priority and measurable friction: retail acquisition, business account opening, commercial services or private and wealth client onboarding. Scope the products, required checks and operating teams for that first deployment.
Bring business details, ownership shares, control persons, signatories and documents into the application. Commercial journeys can also connect RM-led proposals and client pricing review to entity and document requirements.
Automate defined steps and use AI-assisted findings to help prepare review where included in the configured solution. Set the evidence, review and approval requirements for the journey. Broader agentic execution is a separately scoped Banking OS and Customer Operations decision.
A focused onboarding deployment can connect to the existing banking estate. Channels, identity and screening services, document systems and account-opening interfaces determine the scope. Integration and configuration are part of implementation.
Track application-to-activation conversion, time to activation and bank effort per completed relationship. Add the measures relevant to the segment: initial funding, commercial services activated, or wealth clients completing onboarding. Baseline the measures before rollout and distinguish approval, account opening and actual funding.
Agentic Banking in action
Give us 90 days.Put one consequential AI use case to work.
Choose the customer or operational problem your leadership team wants solved. Backbase turns it into a controlled production capability—connected to your systems, operating within bank-defined authority and measured against a business outcome.
Days 1–30
Commit
Days 31–60
Build
Days 61–90
Launch
Where is onboardingholding back your growth?
Explore the customer journey, bank work and system connections behind your priority segment. Define the outcome you want to improve—and the capabilities needed to get there.