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CLIENT ONBOARDING

Build lasting relationships from the very first interaction

Onboard HNW & UHNW clients as well as complex entities with premium, digital-first journeys that combine convenience with personalized support from relationship managers. 

Private banking client onboarding header
  • Make a strong first impression with onboarding experiences that reflect the quality and exclusivity of your brand.

  • Support RM-led, self-service, and collaborative onboarding models.

  • Digitize KYC, streamline approvals, and eliminate manual tasks to reduce costs.

Benefits

Modernize onboarding from prospect to activation

  • Create prospect lounge experiences that build loyalty
    Engage prospects with personalized, pre-client journeys designed to support active participation and onboarding completion, including multi-party cases. 

  • Onboard individuals and complex entities with ease
    Support tailored, compliant journeys for HNW individuals, multi-entity structures and intermediaries or external asset managers.

  • Combine human expertise with digital convenience
    Enable clients and relationship managers to collaborate in real time on a shared workspace offering omni-channel tools and process transparency.

  • Reduce onboarding lead time and operational overhead
    Automate KYC/AML checks, streamline approvals, and eliminate manual work with case management and automation capabilities.

Private banking client onboarding benefits

Modernize at your own pace

Backbase gives private banks a unified, modular platform to launch, scale, and monetize digital services. Add high-impact products and capabilities to your existing offerings and expand at your own pace — layering on new services as client needs evolve and business priorities shift.

Onboarding

Welcome new clients with onboarding journeys that are fast, secure, and tailored to their unique needs.

Capability highlights

Leverage out-of-the box capabilities you can combine and customize to create payment & treasury solutions tailored to your client’s industries and needs.

  • Single and batch payments

  • Account groupings

  • Remote deposit capture

  • Payment management

  • Direct debits

  • Contacts

  • A2A transfers

  • Payment templates

  • Instant payments

  • ACH & Check Positive Pay

  • Transactions & exports

  • Approvals

Best of suite

Meet your clients’ every need with a unified suite powering all your digital services and channels across servicing and sales.

AI-Powered

Drive growth with every client interaction using AI-powered recommendations and next-best action suggestions.

Buy and build

Get to market faster with 400+ customizable capabilities and ModelBank implementations you can tailor to your needs.

Proven expertise

100+ leading financial institutions worldwide trust Backbase to power their digital banking services.