Deliver fast, consistent customer support across all channels
Backbase
Empower your teams with the tools they need to respond quickly, consistently, and with context, giving every customer segment the support they expect. The result is faster resolution, lower servicing costs, and experiences that build long-term loyalty.
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Deepen relationships with support tailored to each customer segment.
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Increase efficiency with unified tools for every frontline team.
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Reduce wait times and servicing costs with smarter resolution tools.
Bridge digital and human support with one integrated solution
Modernize at your own pace
Backbase gives retail banks a unified, modular platform to launch, scale, and monetize digital services. Add high-impact products and capabilities to your existing offerings and expand at your own pace — layering on new services as client needs evolve and business priorities shift.
Customer support
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Streamline digital and in-branch support with a centralized workspace built for speed, context, and consistency.
Customer service workspace
Middle & back-office portal
Secure messaging & document sharing
Case management
Cross and upsell recommendations
Dispute management
Customer service AI-assistant
Appointments & video banking
Contact center
Capability highlights
Leverage out-of-the box capabilities you can combine and customize to create investing journeys tailored to your client’s needs.
Assisted user management
On-behalf-of actions
Transaction dispute management
Real-time communication
Appointments & meetings
Performance dashboards
Internal notes
360 customer profile
Customer activity timeline
Proactive proposals
Task manager
Notifications & messages
Why Backbase
Backbase is the world’s first AI-powered banking platform designed to turn ambitious banks into unstoppable growth engines.
Best of suite
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Meet your clients’ every need with a unified suite powering all your digital services and channels across all lines of business.
AI-powered platform
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Drive growth with every client interaction with AI-powered recommendations and next-best action suggestions on any channel.
Buy and build
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Get to market faster with 400+ customizable capabilities and ModelBank implementations you can tailor to your needs.
Proven expertise
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100+ leading financial institutions worldwide trust Backbase to power their digital banking services.
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See it in action
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Ready to transform your bank? Discover how Backbase’s platform empowers you to modernize faster, deliver seamless customer journeys, and drive lasting value.
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