Empower relationship managers to build lasting partnerships
Backbase
Give relationship managers and bank employees unified workspaces and custom AI-agents to automate manual tasks, enable proactive, tailored advice and deliver exceptional service.
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Automate workflows and eliminate manual tasks to streamline operations.
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Integrate front, middle and back office with collaboration tools and 360° client views.
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Deliver forward-thinking and proactive services through data-driven insights.
Improve client retention while increasing operational efficiency
Modernize at your own pace
Backbase gives commercial banks a unified, modular platform to launch, scale, and monetize relationship and service management solutions. Add high-impact capabilities to your existing offerings and expand at your own pace—layering on new services as client needs evolve and business priorities shift.
Relationship and service management
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Empower relationship and service management with flexible solutions.
Relationship manager workspace
Account analysis & billing
Customer service workspace
Middle & back-office portal
Secure messaging & document sharing
Case management
Capability highlights
Leverage out-of-the box capabilities you can combine and customize to create relationship and service management solutions tailored to your client’s industries and needs.
Dashboard
User management
Real-time communication
Entitlements
Notifications and message center
Proactive proposals
Campaign management
Device and assisted user management
Why Backbase
Backbase is the world’s first AI-powered banking platform designed to turn ambitious banks into unstoppable growth engines.
Best of suite
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Meet your clients’ every need with a unified suite powering all your digital services and channels across all lines of business.
AI-powered platform
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Drive growth with every client interaction with AI-powered recommendations and next-best action suggestions on any channel.
Buy and build
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Get to market faster with 400+ customizable capabilities and ModelBank implementations you can tailor to your needs.
Proven expertise
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100+ leading financial institutions worldwide trust Backbase to power their digital banking services.
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See it in action
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Ready to transform your bank? Discover how Backbase’s platform empowers you to modernize faster, deliver seamless customer journeys, and drive lasting value.
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