All the building blocks you need to unlock growth
Bring all your digital sales and servicing capabilities together in one integrated suite. Designed to serve and grow your clients from acquisition to expansion, Backbase works across every channel and line of business.
Create modern service and sales operations with AI-powered, personalized interactions. From front-end experiences to back office operations, everything works together—so your teams collaborate better and your bank grows faster.
Servicing Suite
Unite your digital and human-assisted servicing channels to deliver exceptional service at scale—across every channel and line of business.
Digital banking
Let your customers bank wherever they are
Give clients intuitive, always-on tools to manage their finances—on any device, at any time. From everyday transactions to investments, clients can access the services they need, without relying on just call centers or branches. Surface AI insights and nudges to guide them toward smarter decisions—building engagement, trust, and deepening product usage.
Human assist
Support your clients with a human touch—when it matters most
From contact center agents to branch staff and relationship managers, empower your teams with everything they need to deliver fast, personal support. With unified workspaces and AI-driven next best actions, employees can step in seamlessly, resolve issues quickly, and make every interaction feel personal.
Sales Suite
Create sales and advice journeys that convert. Bring onboarding, origination, product activation and expansion under a single suite so you can drive growth on any channel.
Onboarding & loan origination
No paperwork, no silos, no delays.
Digitize and streamline onboarding and origination—from account opening to complex lending—across every channel. Whether clients start online, in-app, or with a relationship manager, you can offer seamless, consistent experiences that boost conversions.
Product activation & expansion
Grow customer lifetime value with every interaction
Move beyond one-time sales with personalized, AI-powered engagement. Surface insights, next-best-action suggestions, and targeted campaigns—right inside client and employee apps—so you can prompt activation, drive cross-sell, and expand share of wallet. With the right offer at the right time, through the right channel, you can deepen relationships and increase customer lifetime value.
The first AI-powered platform for banks
The Backbase Suite runs on a unified, AI-driven platform that brings together integrations, data, and customer journeys in one place. It replaces disconnected systems with a modern foundation built for speed, intelligence, and scale.
It’s how you turn fragmented experiences into one smart, connected engine for growth.
Buy for speed. Build for differentiation.
Backbase gives you out-of-the-box capabilities to get to market fast. You can extend and customize them to create the tailored experiences that set your bank apart. No need to reinvent the basics. Just focus on what drives real value and long-term relationships.
Explore solutions tailored to your business
Backbase is uniquely built to serve every line of business - whether you’re focused on mass retail, high-net-worth clients or commercial banking, you’ll find building blocks and ModelBanks designed for your world.
