Client onboarding

Forge better relationships with digital-first client onboarding

Backbase

Meet client expectations from the very first interaction. With Backbase, you can accelerate time-to-invest and deliver personalized onboarding across every wealth segment.

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Benefits

Design journeys that match modern client expectations

Simplify the main onboarding steps and cut NIGO submissions
Lead clients through KYC, suitability assessments, and account setup in a streamlined, mobile-first experience to reduce NIGO (Not In Good Order) submissions and client data entry time.
Serve diverse wealth segments and expand market reach
Streamline onboarding for diverse client segments and service models, including execution-only, advisory, and discretionary. Automate client assignment to advisors based on segment, AUM, or expertise.
Reduce time-to-invest with automation and transparency
Enable fast account opening; keep clients informed and operations compliant with automated approvals, real-time status tracking, and optimized document verification.
Increase advisor productivity, driving conversion rates and client retention
Scale advisory services with real-time AI-powered insights, alerts, and in-journey tools to support clients at key moments to ultimately foster more profitable relationships.

Modernize at your own pace

Backbase gives wealth management firms a unified, modular platform to launch, scale, and monetize digital services. Add high-impact products and capabilities to your existing offerings and expand at your own pace — layering on new services as client needs evolve and business priorities shift.

Client onboarding

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Enable advisors to guide clients through onboarding or collaborate in real time across channels.

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Capability highlights

Leverage out-of-the box capabilities you can combine and customize to create onboarding journeys tailored to your client’s needs.

Why Backbase

Backbase is the world’s first AI-powered banking platform designed to turn ambitious banks into unstoppable growth engines.

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See it in action

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Ready to transform your bank? Discover how Backbase’s platform empowers you to modernize faster, deliver seamless customer journeys, and drive lasting value.

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