Backbase is a privately funded fintech company founded in 2003. We deliver our AI-powered Banking Platform to financial institutions globally, ranging from large banks to credit unions and community banks, to help modernize every phase of their customer lifecycle. 

Backbase has its global HQ in Amsterdam and regional offices across the world.

Our supply chain mostly consists of a technically skilled, professional labor force of software development and project implementation teams located in multiple regions globally. 

Although we are considered low risk when it comes to modern slavery risks within our operations and supply chain, Backbase performs an assessment on suppliers and partners (“Third Parties”) as part of our Third Party Assurance Program to identify potential risk areas regarding modern slavery or human trafficking. If identified, we conduct further due diligence and ensure that our Third Parties understand and commit to eliminating such risks within their organizations and supply chains. 

This due diligence is conducted on all new Third Parties during onboarding and on existing Third Parties at regular intervals.

Backbase’s Code of Conduct outlines our continued commitment to ethical business practices. Approved by the Management Team of Backbase, the Code of Conduct sets the standard for our employees in their dealings with customers, partners, competitors, and suppliers.

All employees, freelancers and contractors are contractually committed to comply with the Code of Conduct, which they must review and accept during onboarding. To reinforce these principles, we provide mandatory annual refresher training via our internal learning platform. 

Backbase has a Speak-Up Policy and Speak-Up service that allows confidential reporting (where permitted) of any suspected concerns or potential violations of our policies or the law, including potential human rights violations.

We are currently developing a Third Party Code of Conduct and plan to finalize and implement this by the end of Q4 2025. This Third Party Code of Conduct will outline, amongst other topics, our zero tolerance approach to any form of modern slavery and violation of human rights, and our requirement for our Third Parties to adhere to the same principles.

Backbase is committed to continuous improvement in our efforts to identify, prevent, and remedy modern slavery abuses in our own operations or supply chain. We aim to maintain the highest standards in our processes to underline our commitment to combating modern slavery and human trafficking.

As a participant of the United Nations Global Compact,  we remain steadfast in our support for the Ten Principles, which we have reiterated our commitment to embedding the Ten Principles into our strategy, culture and daily operations.

This statement is made with respect to the financial year ended 31 December 2024.

Jouk Pleiter, Founder & CEO

September 2025