Intelligent process automation, built for banking
Streamline complex workflows across onboarding and origination, servicing, compliance, and more - all with AI-driven automation. Backbase helps banks move faster, reduce costs, and deliver consistent, intelligent operations at scale.
Built to automate operations
Free up employees, accelerate customer outcomes, and orchestrate internal processes with AI-powered precision.
Reduce wait times and friction
Accelerate time-to-resolution
Improve accuracy and compliance
Drive cost-efficient scale
Why banks choose to automate with AI agents
Banks need to deal with high-touch, fragmented operations - from onboarding reviews to servicing requests. With Backbase, AI-powered automation connects the dots, guiding processes end-to-end across teams, channels, and systems.
What’s included with intelligent process automation
Pre-integrated tools to design, deploy, and monitor intelligent workflows, ready to use across your bank.
Orchestration engine
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Automates and sequences tasks across channels, roles, and systems.
Process accelerators
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Reusable components for document intake, verification, forms, and notifications.
Case lifecycle tools
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Full transparency into task status, ownership, and SLAs.
AI decisioning
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Rule-based and predictive logic to trigger actions, escalate exceptions, and flag anomalies.
Low-code workflow designer
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Enables business and tech teams to collaborate on process flows.
Title Agentic Automation
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Autonomous AI agents execute tasks like verification and routing within workflows
AI-powered use cases in action
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From assisted servicing to intelligent insights, here are just a few of the production-ready use cases you can activate with AI Factory.
Onboarding
Origination
Customer due diligence
Dispute management
Mid & Back office productivity
Next best action
Why Backbase
Backbase is the world’s first AI-powered banking platform designed to turn ambitious banks into unstoppable growth engines.
Best of suite
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Meet your clients’ every need with a unified suite powering all your digital services and channels across all lines of business.
AI-powered platform
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Drive growth with every client interaction with AI-powered recommendations and next-best action suggestions on any channel.
Buy and build
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Get to market faster with 400+ customizable capabilities and ModelBank implementations you can tailor to your needs.
Proven expertise
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100+ leading financial institutions worldwide trust Backbase to power their digital banking services.
Ready to automate with confidence?
Backbase
Let’s redesign your operations with AI-powered workflows and autonomous agents that deliver speed, control, and clarity.
Backbase