Backbase named a leader and a customer favourite in The Forrester Wave™ Q2 2026
In its Q2 2026 evaluation of Digital Banking Engagement Platforms, Forrester assessed 11 vendors across current offering, strategy, and market presence.
The Backbase AI-native Banking OS was positioned as a Leader and named a Customer Favorite - recognized for its vision of unification and shared truth across banking systems, superior agentic AI capabilities, and one of the highest R&D-to-revenue ratios in the evaluation.
Forrester specifically identified Nexus, Backbase's Semantic Layer, as a competitive advantage, and noted that reference customers would enthusiastically select Backbase again.
Subline
The solution stands out for its architectural sophistication, flexibility, and extensive delivery options and shows no real weaknesses today.
"Customers would enthusiastically select Backbase again, citing high trust and the platform's flexibility and foundational layers."
"Backbase is a good fit for banks seeking a platform with state-of-the-art tech, useful off-the-shelf capabilities, CX tools, and a foundation for future initiatives."
"Backbase's vision of unification and shared truth across banking systems, its specialized layers, and its superior agentic AI capabilities set it apart."