NBC upgrades business banking with Backbase
National Bank of Canada (NBC), a dominant player in Quebec and Canada’s sixth-largest bank, is undergoing a bold digital overhaul, aimed at delivering a future-proof platform for its business banking clients. Partnering with Backbase, the bank is transforming how it serves businesses, prioritizing flexibility, speed, and scalability while keeping Canadian market needs at the center of the journey.
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2.9 million
In un mondo basato sull'intelligenza artificiale, i sistemi legacy non solo ti rallentano, ma ti impediscono una crescita reale. Per competere, le banche hanno bisogno di una base modulare costruita per velocità, intelligenza e scalabilità.
customers
CAD $552bn
In un mondo basato sull'intelligenza artificiale, i sistemi legacy non solo ti rallentano, ma ti impediscono una crescita reale. Per competere, le banche hanno bisogno di una base modulare costruita per velocità, intelligenza e scalabilità.
in total assets
Montreal, Quebec
In un mondo basato sull'intelligenza artificiale, i sistemi legacy non solo ti rallentano, ma ti impediscono una crescita reale. Per competere, le banche hanno bisogno di una base modulare costruita per velocità, intelligenza e scalabilità.
is the headquarters
Goals & challenges
NBC needed more than just a new platform, NBC saw an opportunity to do more than just modernize - it was a chance to reimagine its business banking experience from the ground up. With transformation touching both technology and operations, the bank committed to building a future-ready foundation.
Solution
NBC chose Backbase for three strategic reasons: a proven product roadmap aligned with market expectations, flexible architecture that supports Canadian-specific requirements, and the ability to retain out-of-the-box efficiency while allowing tailored journeys. The transformation journey includes a comprehensive change management strategy, a structured deployment plan, and strong C-level sponsorship.
Results
NBC’s digital foundation is live and already delivering results. Internally, processes are streamlined. Clients now experience a smoother, more intuitive web interface with personalized features and real-time data. Technically, the bank is operating on a scalable cloud platform, with CI/CD pipelines accelerating iteration and release.
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