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Boost customer engagement with personalized, seamless journeys

Backbase’s Engagement Banking Platform empowers banks to modernize their offerings, improve customer satisfaction, and deliver a consistent experience across all digital touchpoints. 

Schedule a call with our banking transformation experts by filling in the form. No sales pitch. Here's what you can expect from your conversation with us:

  • An honest appraisal by our industry experts of where your bank currently stands.
  • Tailored recommendations on what areas you should prioritize for growth.
  • An insightful conversation about how we can best support you on your path.
     

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Re-architect banking around your customer

Backbase is dedicated to breaking down legacy system barriers and revolutionizing the banking experience, putting customers at the core. With our pioneering technology and operational models, banks can move away from channel-centricity to fully embrace customer-centricity. Our adaptable platform and commonly-used microservices ensure effortless experiences for both customers and bank employees. The Engagement Banking Platform serves as the foundation, empowering banks to establish digital factories for rapid business value creation.

EB Platform Onion

The open platform to rapidly modernize your bank

Journey orchestration

Map customer and employee journeys to identify key friction points where interactions can be optimized. Effective journey orchestration ensures that user experiences remain consistent and harmonized across multiple touchpoints

Progressive modernization

Leverage incremental change and iterative improvements to modernize your most important customer journeys and underlying processes. Mitigate risks and maximize customer and business value.

One platform

Gradually consolidate disparate systems into a unified platform. This allows you to dramatically simplify your IT landscape, reducing the need for multiple vendors, complex system integrations, and dozens of legacy user interfaces.

Why Backbase?

Whether you're looking to buy for parity or build for differentiation, our platform empowers you to create unique experiences that truly set you apart from the competition.

Ready to go

Get to market faster with our proven Model Bank accelerators.

Accelerated build

Increase developer velocity with our open platform fabric.

Focus on value

Deliver business value with progressive modernization.

One platform

Take a holistic approach with our all-in-one platform.

Methodology

Leverage our Adopt and Build methodology to get results. 

True partner

Let’s make it happen, together. Your success is our shared mission.
We’ve been able to offer state-of-the-art onboarding for customers and positively impact each customer based on their personal needs - offering the right financial solution at the right time

Subah Al Zayani
Chief Executive, Retail Banking, National Bank of Bahrain

NBB

Unleash the power of one platform

Orchestrate all your customer touchpoints in one place and take your bank's customer engagement to the next level.

Schedule a chat